Customer Accounts Manager, Brightwheel
$98-105k
OTE
$58.8-63k
BASE
+ equity
Online platform for early education management
Job no longer available
Online platform for early education management
201-500 employees
Job no longer available
$98-105k
OTE
$58.8-63k
BASE
+ equity
201-500 employees
Company mission
To improve education for young children, given the vital importance of early education for later life.
Role
Who you are
- This role requires strong leadership, technical knowledge, organizational skills, and outstanding communication abilities
- You are an incredible people leader who loves solving new problems
- You enjoy experimenting with new approaches and working on collaborative and detailed projects
- You also love helping our customers and working with your customer-facing team daily to help them hit their goals
- You know how important team culture is and are dedicated to fostering a strong and collaborative team in a remote work setup
- You will break down walls to get things done
- You are a pro at collaboration, quick analyses and have been told you are an expert critical thinker
- The idea of getting to do all of this in a flexible, evolving startup environment focused on improving early education makes you giddy
- The ideal candidate will have a successful track record operating in a fast-paced account management environment, with a passion for customer success and team development
- You should be comfortable owning metrics and goals, handling challenging customer interactions, and driving continuous improvement
- 2+ years of proven experience managing customer-facing teams, ideally in a remote environment
- 5+ years of proven experience in sales or account management
- Demonstrated track record of successfully coaching team members to achieve and exceed goals
- SaaS applications and B2B technology-based products or services
- Exceptional communication, organization, time management, and emotional intelligence skills
- Methodical and data-driven problem-solving approach, with the ability to critically analyze issues and act decisively
- Proficiency in utilizing Salesforce to enhance team workflows and drive data-driven business decisions leveraging reports and dashboards
- Experience collaborating with diverse cross-functional teams such as Sales, Success, Product, and Engineering
- Adaptable to rapid changes in a dynamic work environment
What the job involves
- Brightwheel is seeking a highly motivated and experienced Manager of Customer Accounts to lead a team of Account Managers in providing exceptional service to schools utilizing the brightwheel platform
- As the Manager of Customer Accounts, you will be responsible for ensuring proactive engagement of customers to increase their product adoption for customers, upholding individual performance metrics to achieve company goals, and coaching and developing your team
- Collaboration with both the Customer Success Leadership team, your direct reports, and various departments within brightwheel will be a key component of this role
- Join our dynamic team and contribute to improving education through innovative solutions and remarkable customer service
- Manage and empower your team of up to 12 Account Managers in a remote environment
- Monitor key metrics and report on team performance and KPIs, including achievement of activation goals
- Drive performance improvements by analyzing your team members’ metrics and conducting call reviews to identify areas of strengths and improvements
- Coach and train your team through regular 1:1’s and team meetings
- Partner with Customer Accounts Leadership to motivate, incentivize, and recognize team members to encourage top performance
- Serve as an subject matter expert on your teams; daily responsibilities as well as an escalation point for team members in navigating customer situations
- Interview and onboard new team members
- Identify and implement process improvements to continually elevate the customer experience and provide thoughtful, sustainable solutions to benefit the team
Our take
Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.
As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Its platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.
Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. They were quick to adapt to school closures by offering distance learning capabilities and health testing. They also cater to childcare in lower-income areas with their freemium model. Since their $55 million funding round, if it remains on this course of steady, popular development and wide uptake, Brightwheel will likely achieve its goal of going public in a few years time.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$55m
SERIES C
Oct 2018
$21m
SERIES B
Total funding: $88.8m
Company benefits
- Work from home opportunities
Company values
- Deliver Value for Customers
- Take Ownership
- Get Better Every Day
- Think Critically, Move Fast
- Dive Deep
- Trust, and Challenge
- Make it Happen
- Achieve Extraordinary Results
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Dave Vasen
(CEO)Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.
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