Payroll Onboarding & Implementation Manager, Papaya Global

• University degree and/or master or equivalent experience
• 3+ years of experience as an Implementation / Onboarding Manager at a SaaS company in a global fast-paced environment
• Ideally experience in payroll processing, EOR/PEO company
• Exceptional communication and presentation skills
• Fluency in Spanish or Portuguese is a plus
• Customer Success experience
• Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
• Strong client relationship building skills
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations
• Fluency & excellent communication skills in English. Additional languages an advantage
• Highly detail-oriented

Desirable

• Implement Papaya’s solutions in accordance with client expectations, following Papaya guidelines; Support a variety of implementation scenarios including adding additional features, transfers from other parts of Papaya, or migration from one Papaya solution to another for Papaya’s moderately complex clients, and long time frames where each client may require a different configuration
• Serve as a subject matter expert that can help lead the workflow of the group
• Fully understand the features and limitations of Papaya’s entire suite of products
• Navigate internal resources and get answers to your questions, addressing issues end-to-end in a reasonable time
• Resolve issues and provide solutions, with minimal direction on procedural matters