Product and Customer Manager, Aviva

Salary not provided

Bonus opportunity - 10% of annual salary, depending on your performance and Aviva’s + Up to £1,200 of free Aviva shares per year through our Matching Share Plan

Mid and Senior level

London

Insurance, wealth and retirement business

Open for applications

Insurance, wealth and retirement business

1001+ employees

B2CInsuranceFinancial Services

Open for applications

Salary not provided

Bonus opportunity - 10% of annual salary, depending on your performance and Aviva’s + Up to £1,200 of free Aviva shares per year through our Matching Share Plan

Mid and Senior level

London

1001+ employees

B2CInsuranceFinancial Services

Company mission

With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.

Job

Company

Role

Who you are

Good knowledge of the UK General Insurance market and attention to detail to understand business requirements and articulate the into user stories
Demonstrable operational expertise, with a passion for delivering outstanding customer outcomes
Strong problem-solving skills, ability to collaborate effectively within agile teams, and demonstrate a customer-focused mindset
Eagerness to develop hands-on experience within business change and agile delivery methodologies
Ability to drive change and process improvement within an agile squad, with focus on a specific journey or feature

What the job involves

As a Product and Customer Manager, you will play a pivotal leadership role within the Aviva Zero product team
Your responsibility will be to guide and mentor the agile delivery squad, driving forward the implementation of continuous improvement activities while ensuring a focus on commercial objectives and customer-centric initiatives
You’ll oversee the development of car insurance products distributed through price comparison sites, with a focus on incorporating sustainable solutions, such as carbon offsetting features, into our offerings
In this role, you’ll collaborate closely with a Senior Product Owner, influencing product strategy and direction, while ensuring that the team works effectively to improve our offerings
You will also take ownership of driving business change and fostering a culture of continuous improvement across the squad

Salary benchmarks

Our take

With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.

Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.

Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

2% employee growth in 12 months

Glassdoor (3.7)

Company

Company HQ

City of London, London, UK

Leadership

Amanda Blanc

(CEO, not founder)

Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.

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