Content Designer, Airalo

• We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team
• You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic
• You do your best to flourish as an individual every day while working hard to foster a collaborative team environment
• You believe in the importance of being — and staying — authentic, honest, positive, and kind
• You are a good interlocutor with clear and concise communication
• You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty
• You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences
• Degree or equivalent practical experience
• 2+ years or similar of dedicated experience writing or editing content for web and mobile applications
• Prior experience working in a tech/startup environment
• Excellent written and verbal communication skills in English (English is Airalo’s working language, American English is our source language for content)
• Ability to effectively manage multiple work streams and deadlines
• A portfolio of work and collection case studies that show a range of content you’ve created — such as interaction flows, emails, product tours, educational materials, and style guides (A link to your online portfolio, or a PDF, is required. Applications without it are unlikely to be considered)

Desirable

• As a mid-level Content Designer working solely in our Partner Experience division (PX), you’ll also be a part of our Product Design Guild and will work to improve each step of our users’ experience across our B2B products
• You’ll use your expert copy and content skills to deliver clear content hierarchies, interface language, and product education materials
• You’ll play a key role in defining product content strategy, collaborating with Product, Design, Brand, Growth, and Support teams to ensure an aligned approach to content across channels
• You’ll be a voice of the user and have a deep understanding of our partners’ needs, utilizing quantitative and qualitative research to inform your decision making
• You’ll regularly review and edit product content to ensure it serves our users’ needs
• You’ll contribute to defining the tone of voice and style for Airalo’s B2B products, including the maintenance of living documents such as guidelines and glossaries
• You’ll always keep a global audience in mind, working closely with our localization manager to scale the impact of your work to our partners across the globe
• Deliver clear, concise product copy for Airalo’s B2B products
• Work closely with designers, product managers, and engineers to implement user-centric content decisions
• Drive B2B product content strategy in collaboration with key stakeholders in Design, Research, Product, Engineering, Brand, Growth, and Support
• Support in defining our product copy style guide, tone of voice, and glossary
• Manage translations in collaboration with localization managers
• Iterate on content and copy based on both qualitative and quantitative user feedback
• Create efficient content workflow from brief to delivery
• Demonstrate the impact of considered, consistent content to greater the Airalo team
• Ability to work proactively, autonomously, and remotely
• Quickly become a subject matter expert across Airalo’s product suite