Partner Success Manager, Rain
£80-90k
+ Equity
Employer-sponsored financial wellness provider
Be an early applicant
Employer-sponsored financial wellness provider
201-500 employees
Be an early applicant
£80-90k
+ Equity
201-500 employees
Company mission
To regrow individual freedom by giving people control over their income and finances.
Role
Who you are
- 2+ years of experience in B2B Mid-Market or Enterprise Customer Success with a history of driving revenue through retention and expansion of existing customers
- 1+ years of experience working with or owning Partner Success relationships and/or large customer relationships that require multiple levels of stakeholders
- Strong project management skills and ability to prioritize internal and external requests
- Demonstrated track record of successfully building relationships and quickly understanding and solving complex problems
- Proven ability to measure, understand, and communicate business needs and impact to your customers
- Ability to be flexible and adjust to changing priorities or projects as the company scales
- Experience in FinTech or HR Tech is a plus
- Experience using an enterprise CRM (HubSpot, Salesforce, etc.)
What the job involves
- As a Partner Success Manager (PSM) you will work with both our partners and our shared customers to ensure they are continually deriving value from partnership with Rain
- You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues
- Simultaneously, you will be an internal advocate for partners with Rain by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope
- Establish and cultivate enduring relationships with key partners, gaining an intimate understanding of their goals to drive mutual success
- Act as the account owner for our shared customer with our partners in a Customer Success model, driving adoption and revenue growth for both partners and customers
- Provide expert guidance to partners, leveraging your deep understanding of Rain & EWA to help them optimize their adoption and marketing strategy
- Collaborate closely with internal teams including Sales, Product, and Data Analytics to ensure partner expectations are met or exceeded. This includes, facilitating seamless onboarding, advocating for necessary product changes, driving adoption, and addressing any challenges
- Analyze partner performance data, discern trends, and deliver actionable insights to enhance adoption strategies
- Identify avenues for partnership expansion, introducing new features, solutions, and services that align with partners' offering objectives
Our take
Financial difficulties continue to be a leading cause of employee stress, and waiting for payday can cause periods of cash drought where workers are vulnerable to overdraft fees and predatory lending. Rain provides employees with access to an amount of their earned wage, which is reimbursed by employers per their regular pay cycle.
Although paying employees more often seems a solution to the payday problem, it is often too demanding for payroll departments, and brings associated costs that companies would rather avoid. Rain is free to employers who offer it as a benefit for their employees, and it integrates with payroll systems easily. Instead of paying high interest on a payday loan, employees pay a small fee for the transaction when they access pay before payday.
Rain is backed by Clear Haven Capital, a company offering balance sheet capital solutions for financial services. Clear Haven has invested in other ascendant fintechs such as Walnut and Torpago, making it a promising partner. Rain's impressive investment will fund its continued US expansion, further develop technology and infrastructure, as well as contribute to increasing marketing efforts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2023
$66m
SERIES A
Dec 2020
$8.6m
SEED
Total funding: $78.6m
Company benefits
- Remote work & a hybrid option for team members in our Nashville hub
- Flexible benefits package to fit your needs
- Opportunities for growth - we encourage employees to seek new passions within the company
- We offer volunteer opportunities and encourage our team members to prioritize their physical and mental health
Company HQ
Oakwood, Los Angeles, CA
Leadership
Alex Bradford
(CEO & Co-Founder)Co-founder of Mosaic and BIG. Former CEO/Founder at Voyager Global Advisors.
Gilberto Garcia Jr
(Chief Architect Officer, CTO & Co-Founder)Former Software Developer Consultant with Ascendant Compliance Management. Previously worked as Senior Scala Developer at Burner (Ad Hoc Labs).
Jen Terrell
(VP Employer Partnerships)Former VP Sales with Groupon. Worked at LivingSocial for 5 years including as Head of Local North American Sales division.
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