Global Partner Programs and Operations Specialist, BlueCat

• Bachelor’s degree in Business, Marketing, Operations, or a related field
• 3+ years of experience in partner programs, channel operations, or revenue operations — ideally within a SaaS or technology environment
• Strong working knowledge of Salesforce (SFDC) and partner management systems or PRM tools
• Excellent communication and relationship-building skills across cross-functional teams and global stakeholders
• Process-oriented with an eye for detail and a passion for continuous improvement
• Ability to thrive in a fast-moving, dynamic environment while managing multiple priorities

Desirable

• The Global Partner Programs and Operations Specialist plays a critical role in enabling the success and scalability of BlueCat’s global partner ecosystem
• This role is at the heart of how we operationalize partner programs, ensuring our systems, processes, and communications are seamless and effective
• You’ll own the partner portal experience, drive operational excellence across programs, and be the go-to person connecting the dots between Marketing, Finance, RevOps, and the field
• If you enjoy building structure, improving processes, and supporting partners in achieving shared success — this role is for you
• Own the implementation, optimization, and ongoing maintenance of BlueCat’s global partner portal in close collaboration with the Marketing organization
• Ensure the portal delivers an intuitive, value-driven experience for partners through accurate, current content and effective navigation
• Partner with stakeholders to enhance portal functionality and analytics for better partner engagement
• Serve as the global owner for MDF processes, from partner requests to approvals and post-activity reconciliation
• Act as the liaison between the field, Finance, and Marketing to ensure compliance, accuracy, and timely fund utilization
• Track and report on MDF usage and ROI, identifying opportunities to improve partner investment impact
• Work closely with Revenue Operations and the Salesforce (SFDC) team to ensure partner-related data integrity, reporting accuracy, and process efficiency
• Lead continuous improvement initiatives focused on scaling partner operations and enhancing internal workflows
• Document key processes and best practices to support consistency across the partner ecosystem
• Serve as the first line of support for global partners with questions about programs, processes, or systems
• Collaborate with internal teams to resolve partner issues promptly and effectively
• Contribute to internal and external partner communications, training materials, and process documentation

• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us