Market Coordinator, Airbnb
€58-68k
Community marketplace for holiday accomodation
Posted today
Community marketplace for holiday accomodation
1001+ employees
Posted today
€58-68k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 3+ years of experience in account management or partner support. Personal assistants or background in hotel operations are also encouraged to apply
- 2+ years of hospitality/travel industry experience (nice to have)
- Strong time management and prioritization skills, with the ability to manage multiple accounts effectively
- Proven experience working a book of business, driving engagement and growth through proactive account management
- Highly goal-driven, with a strong bias for action and persistence in the face of challenges
- Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person
- Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus)
- Fluency in English is required, additional languages are a strong plus
What the job involves
- As a Market Coordinator, your role will entail ensuring the health and expansion of our supply in Europe and providing support to your regional team in executing projects and providing partner support
- This will involve reactive account management of hotels and assisting the Market Managers in onboarding and optimizing the accounts
- Aside from escalations and support to Tier 1 and 2 partners, this candidate will also be expected to deploy scale tactics and reactive management of Tier 3 accounts
- This position is ideal for candidates who can juggle multiple projects and priorities while fostering collaboration with other teams
- Additionally, we’re looking for someone with a deep understanding of Airbnb's mission and values, who can think outside of the box but always puts the team first
- Build, manage and expand partner relationships in Tier 3 markets as well as providing white-glove support to our Tier 1 accounts with anything from content updates to trouble-shooting
- Assist the Market Managers in onboarding Hotel Partners on Airbnb
- Process the KYC with hotels partners
- Respond to hotel inquiries and provide timely, high-quality support to improve their experience of onboarding on the platform
- Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region
- Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders
- Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources
- Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your portfolio
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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