Associate IT Support Engineer, Resolver

Salary not provided

Plus discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads

macOS

iOS

Android

Windows

Slack

Google Workspace

Entry and Junior level

Leeds

3 days a week in office

Risk-intelligence software

Be an early applicant

Risk-intelligence software

201-500 employees

B2BArtificial IntelligenceSecurityEnterpriseSaaSSocial MediaCyber Security

Be an early applicant

Salary not provided

Plus discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads

macOS

iOS

Android

Windows

Slack

Google Workspace

Entry and Junior level

Leeds

3 days a week in office

201-500 employees

B2BArtificial IntelligenceSecurityEnterpriseSaaSSocial MediaCyber Security

Company mission

To create a digital world that is safe for everyone.

Job

Company

Role

Who you are

Strong working knowledge of Windows, macOS, and mobile operating systems (iOS/Android). Confident setting up and troubleshooting devices in a corporate environment
A foundational understanding of cybersecurity principles, including phishing awareness, secure access practices, and the importance of data hygiene
A genuine passion for technology and a drive to keep learning. We are looking for someone who actively follows developments in IT, cybersecurity, and emerging tools
Familiarity with or interest in OSINT methodologies and enjoying
Ability to diagnose and solve technical user problems within a fast paced high demand environment. Enthusiasm for investigating, diagnosing, and resolving unconventional or complex technical challenges
Intellectually curious — always seeking to learn
Generates and/or implements new ideas
Collaborative and effective team player
Exhibits self-belief and confidence
Stays current with technology and cyber security trends
Adaptable and comfortable in a fast-moving environment

What the job involves

To be the first touch point for any daily technical support queries, manage and take lead in our SaaS applications and user account management
You will be providing front line support as well as user account management and hardware and software provisioning
Working collaboratively alongside Onepoint and ServiceDesk when tickets are triaged and escalated to Resolver/IT, ensuring smooth handover and clear communication
This is a 6 months FTC position and a hybrid role with an expectation of being in the Leeds office 3 days a week
Serve as the first point of contact for employees seeking technical assistance via Slack, tickets or in person
Set up, configure, and deploy laptops, mobile devices, and peripheral equipment to a consistent standard. Maintain accurate asset records across multiple platforms
Diagnose and resolve hardware, software, and basic network issues (e.g., connectivity, printing, software crashes, VPN) efficiently and methodically. Approach each problem with curiosity — understanding the root cause, not just symptoms
Manage the end-to-end user onboarding and offboarding process, including provisioning and deprovisioning accounts across Google Workspace, Microsoft Intune and all of our SaaS applications
Assist with any office related tasks from troubleshooting issues to installing upgrades / help with meeting room equipment
Assist engineers with routine maintenance, patching, and monitoring of servers, networks, and cloud infrastructure
Work alongside the Operations team in supporting and maintaining our suite of Open-Source Intelligence (OSINT) tools and technologies. Assist with the provisioning, access management, and day-to-day administration

Our take

Resolver, formerly Crisp, is a pre-eminent name in the now-crowded field of social media monitoring services. The company was founded with the objective of identifying internet-based threats to children, and has since evolved into a provider of wider digital marketing services for its clients through the use of sophisticated artificial intelligence tools and a growing team of analysts.

After an acquisition by U.S. risk giant Kroll in 2024, Resolver is looking to synergise its services with its new parent company. Combining AI technology and real-time alerts with Kroll’s risk advisory expertise should significantly expand the value of Kroll’s offerings.

Perhaps the biggest reason for Resolver's former iteration as Crisp's success to date is its roots in online harm-detection. For example, the reputation it has built through operating in environments where analysts simply cannot make mistakes has been crucial to winning the trust of over 1000 brands. Resolver must hope that under new ownership, that reputation will be furnished rather than diluted.

Steph

Company Specialist at Welcome to the Jungle

Insights

8% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (1 round)

Oct 2018

$25m

GROWTH EQUITY VC

Total funding: $25m

Company benefits

33 days holiday including Bank Holidays
Critical Illness
Life Insurance Cover
Healthcare Cash Plan
An attractive pension
Cycle to Work Scheme and Commuter Loans to help your journey to work
Employees perks with freebies, discounts, rewards and more
Free yoga classes twice a week
Subsidised gym membership

Company HQ

Leeds City Centre, Leeds, UK

Leadership

Adam Hildreth

(Founder)

Prior to founding Crisp in 2005, they were Managing Director of Dubit.

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