IT Support Engineer, Sidecar Health

• 3+ years of IT support experience
• Proficiency with MacOS
• Familiarity with endpoint management and security tools
• Experience with Office 365 or Google Enterprise
• Proficiency in using collaborative tools and ticketing systems (e.g., Jira, Confluence)
• Background in user account and access management
• Understanding of networking technologies, including wireless
• Working knowledge of Microsoft Office 365
• Knowledge of Active Directory and AD Architecture
• Familiarity with single sign-on systems
• Strong analytical and technical skills
• Effective communication abilities with both technical and non-technical team members
• Strong time management and task prioritization skills
• Bachelor's Degree

Desirable

• As Sidecar Health's IT Support Engineer, your primary focus will be ensuring the security and efficiency of Sidecar Health's IT infrastructure, safeguarding against threats, and providing seamless support to the organization
• In this role, you will play a crucial part in maintaining the reliability and functionality of our technology systems
• Collaborate closely with the information security team to safeguard Sidecar Health and its members from cyber threats
• Provide responsive support to the IT helpdesk and efficiently handle user tickets, taking ownership of issues, and ensuring timely follow-up and progress communication
• Perform user account administration, managing the complete lifecycle
• Configure and distribute equipment for onboarding employees through mobile device management for seamless deployment
• Maintain accurate inventory records and oversee an efficient asset management system
• Ensure the proper functioning of security software (e.g., antivirus, DLP, software agents) to continuously protect endpoints
• Patch systems in adherence to SLA requirements and provide metric reports
• Offer IT support to call center staff
• Assist in setting up and maintaining office networking infrastructure