Implementation Lead, Slice
$80k
OTE
Office located in Irvine, CA
Independent pizzeria technology platform
Job no longer available
Independent pizzeria technology platform
501-1000 employees
Job no longer available
$80k
OTE
Office located in Irvine, CA
501-1000 employees
Company mission
To empower independent pizzerias with the tech and services that power the big chains, to enable them to be in business for themselves, not by themselves.
Role
Who you are
- We’re looking for creative, entrepreneurial specialists who are excited to help build world-class solutions for small business owners across all our products — from Point of Sale to Online Ordering, Phones, and Shop Supplies. These are the core competencies this role calls for:
- Preferred 3-5 years experience selling, implementing, or managing technology solutions for SMBs, ideally in the restaurant vertical
- Preferred 1+ years experience in a restaurant role (restaurant managers, servers, bartenders, & cashiers especially!)
- Passionate about tech innovation and bridging technology gaps by educating owners through a combination of on-site, web-based, and phone interactions
- Skilled in running and managing wiring (Ethernet, power, etc.) as part of product installations, with a focus on clean, organized cable management and minimizing visible cabling to keep shop areas neat and professional
- Willingness and enthusiasm to travel locally, with flexibility to travel beyond the local area if needed, and availability to work non-standard hours based on shop schedules including regularly working nights and weekends
- Experienced in troubleshooting both wired and wireless hardware and network issues, both remotely and on-site
- Comfortable providing field-based technical support, training, and hands-on resolution directly with shop owners and staff
- Very comfortable using all types of technology — software, hardware, networking — with the ability to clearly explain how things work to shop owners and staff
- Excellent written and verbal communication skills
- Spanish language skills are a plus
- Strong analytical and problem-solving skills
- Detail-oriented with excellent organizational, prioritization, and multitasking abilities
- Comfortable working with remote teams and across time zones to develop a cohesive work environment (prior experience a plus!)
What the job involves
- We are seeking a visionary and customer-obsessed Implementation Lead to own the on-site process for hardware and software installations, product onboarding, training, and early lifecycle support across all Slice products — including but not limited to Point of Sale, Online Ordering, Phones, and Shop Supplies (The Goods).
- This role plays a critical part in establishing Slice as a trusted technology partner for our shops, helping them adopt and maximize the value of our full suite of solutions
- While this platform has its roots in point-of-sale, it now extends far beyond POS with Slice’s many pizza-centric capabilities. Your work will directly contribute to growing Slice revenue and deepening our relationship with shops by ensuring a seamless onboarding experience and providing hands-on education and support
- You will partner closely with all Slice sales and post-sales teams to support product sales and adoption, and work alongside the Implementation Specialist organization to maximize efficiency, expand our shop base, and reduce churn through strong, lasting relationships with shop owners. This role reports to Slice’s Lead Manager of Implementation Operations
- Serve as an on-site Installer and Trainer for shops adopting any of our products, including Point of Sale, Online Ordering, Phone, and Supplies, working hand in hand with the rest of the Implementation Specialists
- Own the installation, training, and adoption process for new shops across all products, ensuring shop owners and staff are fully equipped to use our solutions successfully
- Continue the sales journey for shops to keep owners engaged as they move through installation, onboarding, and the early lifecycle of product adoption
- Assist with the success of our shops by providing stellar on-site support to ensure a smooth transition and long-term adoption of all products
- Solve problems for shop owners and operators in retention cases to ensure that every shop that adopts our products sees their value and remains on the platform
- Work with the Restaurant, Product, and Ops teams to ideate and prioritize new updates, fixes, and features impacting our restaurant network
- Continuously seek out feedback from our restaurant partners and effectively utilize it to ensure that all technology and operational needs are met across our product suite
Application process
- Application
- 30 minute introductory meeting with recruiter
- 30 minute hiring manager meeting with Lead Manager of Implementation Operations
- 30 minute meeting with an Implementation Team Lead
- 30 minute meeting VP, Implementation Operations
- Offer!
Our take
Slice gives independent pizzerias easy access to the digital tools needed to run a successful business, from bespoke websites with online ordering capabilities to digital marketing and SEO service. According to Slice, pizzerias that use its services can expect both an increase in their online order value and in repeat customers.
The market for online food ordering is huge, with the likes of Grubhub, Deliveroo and Uber Eats controlling most of the market share. To differentiate itself, Slice has honed in on the popularity of pizza. It also provides extra services to its clients that can help them compete with successful chains, and charges a flat subscription fee in comparison to the high commission rates charged by most other platforms.
Slice works with thousands of independent pizzerias across the US, making it the country's largest pizza network. It has also been featured in Crunchbase's SMB Tech 50, a testament to its growth and popularity, and has hopes to continue this upward growth in the coming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$40m
SERIES D
May 2020
$43m
SERIES C
Total funding: $116m
Company benefits
- Medical, dental & vision healthcare.
- Tools and days-off to promote mental health
- Annual stipend for personal development and growth
- Generous paid time-off and WFH policies
- Paid time off for ALL new parents
- Compensation for each referred hire
- Exciting, collaborative hackathons 4x/year
- Regular social and charitable events
- Endless pizza
Company HQ
Flatiron District, New York, NY
Leadership
Ilir Sela
(Founder & CEO)Founded Nerd Force in April 2003, working as CEO for 8 years. Then founded Slice to support their family's NYC pizzerias, and has served as CEO ever since.
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