Key Accounts Manager, Yotpo
Plus equity
3+ days a week in office
eCommerce marketing platform
Job no longer available
eCommerce marketing platform
501-1000 employees
Job no longer available
Plus equity
3+ days a week in office
501-1000 employees
Company mission
Yotpo's mission is to provide brands with everything they need to create winning customer experiences, from discovery to purchase.
Role
Who you are
- 5+ years proven experience as a Key Account Executive, Account Manager, or similar role in a SaaS or eCommerce environment
- Strong track record of managing and growing large, strategic accounts
- Expertise in conducting a thorough and effective discovery process to uncover client needs and align solutions effectively
- Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels, including C-Suite
- Analytical mindset with the ability to derive insights from data to inform strategies and drive decision-making
- Ability to thrive in a fast-paced, dynamic environment with a proactive and solution-oriented mindset
- The right individual thinks strategically and analytically about business, products, sales, and technical challenges and creatively builds and conveys compelling value propositions to drive alignment and overcome barriers
What the job involves
- The Yotpo Key Accounts team works with the largest, most influential brands to inspire and sell captivating customer experiences in an eCommerce world. The Key Account Executive is a strategic, relationship-focused role responsible for managing the full commercial relationship with our top clients
- We are looking for a highly motivated, exemplary communicator who can articulate our platform vision and value proposition and identify and pursue growth opportunities across our portfolio of products
- In addition to having excellent sales skills, the Key Account Executive is adept at cultivating relationships with C-level executives to influence their long-term technology and business decisions
- Manage the full commercial relationship with Yotpo’s top clients, acting as the primary point of contact and trusted advisor
- Develop and execute account strategies to meet and exceed revenue goals through retention, cross-sell, and up-sell opportunities
- Collaborate with internal teams, including Customer Success, Product, and Marketing, to deliver tailored solutions that drive client value
- Conduct regular business reviews (QBRs) and executive briefings to showcase value, address concerns, and align on strategic priorities
- Identify growth opportunities within the account and develop proposals that address client needs and drive expansion
- Negotiate contracts and manage renewals with a focus on mutually beneficial outcomes
- Monitor account health metrics and proactively address potential risks to ensure client satisfaction and retention
- Stay informed about industry trends and competitive landscape to provide strategic insights to clients
Our take
The retail sector is continuing its decisive pivot towards eCommerce, creating a vast and growing market for innovative eCommerce tools and software. Yotpo is a SaaS-based eCommerce marketing startup offering integrated data-driven loyalty, SMS marketing, and review solutions, amongst others, on a single platform.
The company has already secured strategic partnerships with major eCommerce platforms including Shopify, Salesforce, and Adobe. In a sector where the breadth of reach is key, it is wise to deepen existing partnerships and continue with new acquisitions - both of which appear to have remained a priority for Yotpo alongside the launch of its eCommerce Retention Marketing Platform in 2023.
Its focus on a single platform and integrated experience is likely to be a success, as the spate of new eCommerce tools is creating a real need for streamlined and optimized management as the sector develops. If Yotpo can become the one-stop shop of choice for vendors of all sizes, it stands to capitalize well on the growing eCommerce sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Sep 2021
$30m
LATE VC
Mar 2021
$230m
SERIES F
Total funding: $452.6m
Company benefits
- Private healthcare, dental and optical included
- Pension contribution
- Voluntary death in service policy
- Cycle to work scheme
- Generous PTO, volunteer days, holidays and flex days
- Individualized career development, rewards and recognition
- Wellness and philanthropic programming and events
- Hybrid work model
Company HQ
Hudson Square, New York, NY
Leadership
Tomer Tagrin
(CEO)Served for 2 years in the Israeli Defense Force, then founded Ikick and worked as a Chip Design Developer for Intel. Started working as a Contributor for The Next Web in 2010, and co-founded Yotpo in November 2010.
Omri Cohen
(COO)Served in the Israel Defence Forces for 2 years and then went on to become a student at the ASIC Team at Essence Security. Left after 1 year to co-found Yotpo.
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