Senior Mid-Market Customer Success Manager, Iterable

• The role is ideal for a solutions-oriented, customer-first problem solver with experience navigating large organizations to identify key stakeholders
• Experience in a B2B Customer Success role at a SaaS company
• Experience consulting business executives and stakeholders at enterprise organizations
• Have technical knowledge and problem solving skills
• Desire to teach new customers about the platform
• Passion for working in a fast growing organization
• Experience working with software platforms and SaaS products

Desirable

• As a member of Iterable's Customer Success team, you manage relationships with high-value ($60K+ ARR) customers
• You will build long-standing partnerships by making sure they get as much value as possible from the product
• You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer
• As a member of the Mid Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers
• You'll manage a book of Mid-Market-level ($60k+ ARR) Iterable customers
• Understand how customers are using the product and find ways for them to increase their return on investment
• Partner with Account Managers to drive customer expansion and renewals
• Lead scheduled check-ins, QBRs, and monitor client satisfaction
• Be the voice of the customer to prioritize feature requests and platform improvements during product discussions
• Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion
• Gain deep knowledge of the Iterable platform and assist clients with executing their use cases