Technical Account Manager, Ethyca
$90-150k
+ Equity
Data privacy & AI governance platform
Job no longer available
Data privacy & AI governance platform
21-100 employees
Job no longer available
$90-150k
+ Equity
21-100 employees
Company mission
To become the trusted data layer for enterprise and AI—unifying privacy, governance, and policy enforcement to make AI adoption safe and scalable.
Role
Who you are
- 3+ years of relevant, post-college work experience
- Proven proficiency in client management, relationship management, technical support and training
- Prior experience in account, relationship or technical management a requirement
- Experience in a related privacy, compliance security field a bonus
- Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science
- Exceptional time, task, and resource management skills
- Ability to plan for and keep track of multiple requests and deadlines
- Willingness to continue building skills through educational opportunities
What the job involves
- Technical Account Managers (TAMs) work directly with clients at some of the worlds most important institutions ensuring their successful implementation and ongoing use of the Fides Data and AI Governance platform
- In this role, you’ll apply your problem solving ability, creativity, and technical skills to answer questions, resolve technical issues and proactively ensure your clients understand the latest governance regulations and new features of Fides
- Your main goal will be to ensure our key clients are happy and satisfied with all of the products they have purchased
- You will be responsible for managing the client relationship, ensuring they are getting full value out the tool, partnering with our Sales, Deployment, Product and Engineering teams to provide the highest level of support, and working to ensure adoption and growth within your accounts
- As the clients you support grow with Ethyca, the scope of work will expand as well as you will be responsible for supporting all live products
- You’ll have the opportunity to contribute to some of the most important industries and institution in the world by helping them implement Ethyca's tools for trust, ethics and privacy
- TAMs responsibilities look similar to those of a fast moving strategists with technical and client relationship knowledge, supporting high profile brands
- A day might span rapidly triaging and solving a client issue using the product, or training a client team in the latest features of the platform or walking through new regulatory guidance to proactively educate clients
- The best TAMs aspire to be trusted expert and advisor to their clients, with deep knowledge on our product, industry changes and recommendations
- A highly analytical approach and eagerness to solve technical problems in a rapidly changing product and industry landscape
- Experience and curiosity for working with clients to educate them to become the best data privacy and governance champions
- Ability to collaborate efficiently with client teams that are both technical an non-technical - understanding your audience and knowing how to speak to it
- Proactivity to never leave a client unanswered and unhappy - the ability to context switch rapidly and a pride in over serving clients
Our take
Online privacy is the digital issue of the century. New GDPR laws have led to data use regulations that are difficult for marketers to navigate. Companies are spending increasing amounts of time and resources to ensure compliance with the latest laws, only to miss information and be subject to fines.
Ethyca has built a software platform that helps companies of all sizes automate their data privacy needs. Competitor solutions typically need direct consultant involvement and don't solve privacy issues from the perspective of infrastructure. However, Ethyca's platform is based on API tools that make GDPR navigation clearer, allowing organisations to identify how they can use, report and analyse sensitive data.
The company has secured funding from big names such as PayPal's Max Levchin. This backing supports the company as it continues to expand its available services, as well as beginning operations at its new Dublin HQ.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2024
$10m
EARLY VC
Nov 2021
$7.5m
SERIES A
Total funding: $56.2m
Company benefits
- Distributed team with remote/hybrid opportunities
- 100% medical and dental insurance for you and your dependent(s)
- Flexible time off
- Sponsored company lunches and events
- Parental leave and 401(k) plan
Company HQ
NoMad, New York, NY
Leadership
Cillian Kieran
(CEO & Founder)Previoulsy founded digital technology company CKSK and logistics company BrandCommerce. Was also Lead Application Engineer at Intellisign.
Neville Samuell
(CTO)Formerly VP of Engineering at Degreed and CTO / Founding Engineering Leader of Pathgather.
Salary benchmarks
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