Technical Account Manager, Ethyca
$90-150k
+ Equity
Data privacy software
Open for applications
Data privacy software
21-100 employees
Open for applications
$90-150k
+ Equity
21-100 employees
Company mission
To help teams build respectful systems, and in doing so, restore user trust in the internet.
Role
Who you are
- 3+ years of relevant, post-college work experience
- Proven proficiency in client management, relationship management, technical support and training
- Prior experience in account, relationship or technical management a requirement
- Experience in a related privacy, compliance security field a bonus
- Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science
- Exceptional time, task, and resource management skills
- Ability to plan for and keep track of multiple requests and deadlines
- Willingness to continue building skills through educational opportunities
What the job involves
- Technical Account Managers (TAMs) work directly with clients at some of the worlds most important institutions ensuring their successful implementation and ongoing use of the Fides Data and AI Governance platform
- In this role, you’ll apply your problem solving ability, creativity, and technical skills to answer questions, resolve technical issues and proactively ensure your clients understand the latest governance regulations and new features of Fides
- Your main goal will be to ensure our key clients are happy and satisfied with all of the products they have purchased
- You will be responsible for managing the client relationship, ensuring they are getting full value out the tool, partnering with our Sales, Deployment, Product and Engineering teams to provide the highest level of support, and working to ensure adoption and growth within your accounts
- As the clients you support grow with Ethyca, the scope of work will expand as well as you will be responsible for supporting all live products
- You’ll have the opportunity to contribute to some of the most important industries and institution in the world by helping them implement Ethyca's tools for trust, ethics and privacy
- TAMs responsibilities look similar to those of a fast moving strategists with technical and client relationship knowledge, supporting high profile brands
- A day might span rapidly triaging and solving a client issue using the product, or training a client team in the latest features of the platform or walking through new regulatory guidance to proactively educate clients
- The best TAMs aspire to be trusted expert and advisor to their clients, with deep knowledge on our product, industry changes and recommendations
- A highly analytical approach and eagerness to solve technical problems in a rapidly changing product and industry landscape
- Experience and curiosity for working with clients to educate them to become the best data privacy and governance champions
- Ability to collaborate efficiently with client teams that are both technical an non-technical - understanding your audience and knowing how to speak to it
- Proactivity to never leave a client unanswered and unhappy - the ability to context switch rapidly and a pride in over serving clients
Our take
Online privacy is the digital issue of the century. New GDPR laws have led to data use regulations that are difficult for marketers to navigate. Companies are spending increasing amounts of time and resources to ensure compliance with the latest laws, only to miss information and be subject to fines.
Ethyca has built a software platform that helps companies of all sizes automate their data privacy needs. Competitor solutions typically need direct involvement from consultants and don't solve privacy issues from an infrastructure point of view. However, Ethyca's platform is based on API tools that make GDPR navigation a lot clearer, allowing organizations to identify how they can use, report, and analyze sensitive data.
The company has secured funding from big names such as PayPal's Max Levchin. Ethyca aims to use this funding to expand its available services, including the creation of software development tools that will help support security and audit processes.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$7.5m
SERIES A
Jun 2020
$13.5m
SERIES A
Total funding: $46.2m
Company benefits
- 100% medical and dental insurance coverage
- Remote-friendly office hours and vacation polocy
- Sponsored company lunches and events
- Parental leave and 401K plan
Company HQ
NoMad, New York, NY
Articles
Leadership
Cillian Kieran
(CEO)Joined Intellisign as a Lead Application Engineer in 2004. Founded digital technology company CKSK in 2006, and then co-founded the retail fulfillment and logistics company, BrandCommerce in 2016.
Miguel Burger-Calderon
(Co-Founder)Founder and Managing Partner of BFF, as well as an Investor for many early-stage startups. Previously the Head of Global Business Development at Group Nine Media and President at Elite Daily.
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