Senior Customer Success Manager, Uniqode
$105k
OTE
$95k
BASE
Opportunity to share in the company's success through equity ownership
QR code management
Posted today
QR code management
101-200 employees
Posted today
$105k
OTE
$95k
BASE
Opportunity to share in the company's success through equity ownership
101-200 employees
Company mission
To enable digital connections with every physical object and place on the planet.
Role
Who you are
- Customer-Centric Mindset: You are passionate about delivering exceptional customer experiences and solving problems that lead to real business value
- Proven Success in Enterprise Account Management: You bring 4+ years of experience managing customer relationships in a SaaS or technology company, with a track record of driving retention and expansion
- Results-Driven: You thrive on meeting and exceeding goals, with a strong focus on KPIs, customer health metrics, and proactive risk management
- Excellent Communication: You can navigate conversations with executive-level stakeholders, delivering insights, managing expectations, and influencing outcomes
- Collaboration and Cross-Functional Partnership: You excel at working across teams, including product, sales, and technical teams, to advocate for customers and drive results
What the job involves
- We’re seeking a dynamic and driven Customer Success professional to join our fast-growing team. In this role, you will have the opportunity to make a tangible impact by delivering exceptional value to our customer base
- You’ll work alongside some of the brightest minds in the industry, tackling challenging projects and contributing to an innovative product that is rapidly transforming the way businesses operate globally
- Act as the main point of contact for a portfolio of customers, ensuring successful onboarding, product adoption, and ongoing engagement
- Build trusted, long-term relationships with key stakeholders, understanding their goals and aligning Uniqode’s solutions to drive outcomes
- Develop a deep understanding of each customer’s business objectives and proactively deliver insights, best practices, and strategies to help them succeed
- Identify and mitigate churn risks by monitoring customer health and implementing tailored action plans
- Deliver regular business reviews, success plans, and training sessions to ensure customers maximize the value of Uniqode’s solutions
- Encourage feature adoption by educating customers on new releases, use cases, and potential efficiencies
- Identify upsell, cross-sell, and referral opportunities while focusing on delivering long-term value
- Partner with the sales team to drive renewals, expansions, and account growth
Our take
Smartphones have evolved into pocket computers with functionality far exceeding the most powerful desktop machines of yesteryear. However, despite their power, mobility and ubiquity, they are far better at getting us online than connecting with the world around us. Uniqode, formerly Beaconstac aims to change this, leveraging the power of mobile phones in marketing, services, and payments through a QR code management platform.
Up to 100 million people in the US alone are expected to scan at least one QR code in 2025, a rate growing at more than 5% per year. As a result, there are number of startups providing solutions in this space, including the likes of Flowcode, Scanova and QRTiger. However, Uniqode stands out with the range of customizations available, its automatic readability checking and the analytics its platform makes available to its clients. This difference has allowed it to grow an impressive customer base of over 20,000 companies including enterprises such as Amazon, United Airlines and Deloitte.
Uniqode's performance has caught the attention of investors, and it has recently closed a Series A funding round. This will be used for R&D and to expand the company's headcount with the aim of doubling its talent pool. As companies continue to seek new ways of reaching and interacting with their customers, Beaconstac is well poised to cement its lead in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jan 2023
$25m
LATE VC
May 2019
$0.5m
SERIES B
Total funding: $27.5m
Company benefits
- Meaningful equity
- Generous vacation policy
Company values
- Empathy : In a global work environment, we work with a diversity of personalities and viewpoints. Having an empathy-driven culture helps us understand each other better, work more cohesively, and ultimately deliver the results our customers expect from us.
- Incremental improvements : We work with the Kaizen philosophy in mind, which means making incremental changes. We believe this ensures speed of learning, iterating, and improvement.
- Customer-centricity : We are committed to prioritizing strategies and practices that create positive experiences for our users—both paying and non-paying—through communications, services, and products.
Company HQ
Midtown East, New York, NY
Articles
Leadership
Sharat Potharaju
(CEO)Previously co-founded MobStac, and was the Head of Marketing & Communications (Jaago Re! One Billion Votes) for the Janaagraha Centre for Citizenship and Democracy. Before that was a Senior Investment Banking Analyst at Merril Lynch.
Was the co-founder & CTO of MobStac. Before that was Software Manager at Hillcrest Laboratories, an Information Technology Associate with Morgan Stanley and a Core Developer for Ximian.
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