Customer Success Manager, Obligo
$90-100k
+ Stock options
2+ days a week in office
Flexible security deposit alternative for renting
Be an early applicant
Flexible security deposit alternative for renting
21-100 employees
Be an early applicant
$90-100k
+ Stock options
2+ days a week in office
21-100 employees
Company mission
To build trust between property owners and renters through financial technology.
Role
Who you are
- 3+ years of experience in a customer-facing role at a B2B SaaS company, preferably in Customer Success, Account Management, or Technical Account Management
- Experience managing customer relationships across onboarding, adoption, renewal, and expansion
- Experience working with complex SaaS platforms
- Prior experience in property technology (PropTech) or property management is a strong plus
- Bachelor's degree in Business, Marketing, Engineering, or a related field preferred
- Strong relationship-building, communication, organization, and problem-solving skills
- Ability to understand customer technology stacks and work comfortably with CRM and data tools
- Comfortable working with data and building or modifying basic reports in HubSpot; Tableau or Sigma experience is a plus
- Willingness to experiment, learn, and thrive in a fast-paced environment
- Ability to work out of our New York City office
What the job involves
- We are seeking a Customer Success Manager to build successful partnerships with property management companies nationwide
- Reporting to the VP of Revenue & Operations, you will be responsible for managing a portfolio of customer accounts, helping customers achieve their business goals, and turning satisfied customers into long-term advocates of Obligo
- In this role, you will own customer relationships throughout the lifecycle—from onboarding through adoption, and growth
- You'll work closely with Sales, Product, R&D, Data, and Marketing to deliver an outstanding customer experience while serving as a trusted advisor to your customers
- Manage a portfolio of customer accounts, building strong relationships that drive customer satisfaction, retention, and growth
- Own the onboarding process for assigned accounts, ensuring customers are successfully implemented and equipped for long-term success
- Partner closely with Sales to ensure smooth customer handoffs and maintain alignment on account health, growth opportunities, and customer goals
- Monitor customer usage and health through dashboards and reporting to identify trends, risks, and adoption opportunities
- Track product configurations and feature rollouts within assigned customer segments to ensure customers are leveraging the appropriate product capabilities
- Proactively identify opportunities to improve customer adoption, engagement, and overall success
- Act as the voice of the customer by sharing insights and feedback with Product, R&D, Data, Sales, and Marketing
- Contribute to customer success stories, case studies, and referrals
Our take
Moving into a property usually requires a security deposit, and whilst this will be returned upon move-out if the property has not been damaged, this money is soon spent once again on a new move-in deposit. This ultimately makes this chunk of money inaccessible to both the landlord and the renter, raising the question as to whether there is a better alternative to security deposits.
Obligo provides a flexible security deposit alternative, preventing renters from having to pay a security deposit up front. Instead, the company provides a legal framework that only requires renters to pay when a damage charge has been submitted, with the company paying the landlord up-front whilst facilitating the renter to pay through interest-free instalments.
Landlords and renters already have choices for digital security deposit systems, but Obligo stands out by removing the necessity for up-front payments. The company has raised significant funding over the years, which supports expansion and partnership strengthening.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$17.5m
SERIES C
Nov 2021
$35m
SERIES B
Total funding: $73m
Company benefits
- Comprehensive health insurance that begins on day one with significant company contributions
- Bonus scheme & company stock options
- Generous PTO, Summer Fridays and work from anywhere policy
- Quarterly team kickoffs offsite, regular team dinners and outings
- 12 weeks of paid parental leave to take care of your new family
- Company laptop, remote office & cell phone bill reimbursement
- Commuter benefits
Company HQ
Midtown Manhattan, New York, NY
Leadership
Salary benchmarks
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