Product Support Specialist, EverCommerce
Evercommerce
$50k
+ Employee Stock Purchase Program
Integrated SaaS solutions
Posted today
Integrated SaaS solutions
1001+ employees
Posted today
$50k
+ Employee Stock Purchase Program
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 1 year of customer service or technical support is required; a bachelor’s degree is a plus
- Operational experience preferred: ideally has worked in technical support for 1+ years at a software development company using a SaaS platform
- Strong verbal, written and chat communication skills
- Technically savvy
- A clear understanding of computer software
- A clear understanding of web applications
- A clear understanding of mobile apps and devices
- Excellent troubleshooting skills
- Demonstrated experience in office administration, file maintenance, data entry, spreadsheet analysis, and reporting
- Demonstrated excellent interpersonal ability, problem-solving, flexibility/adaptability, multi-tasking, communication, research, analysis, and time-management skills
- Knowledge of QuickBooks and Excel is a plus
What the job involves
- We are looking for a Product Support Specialist to focus on our Service Fusion Brand. Founded in 2014, Service Fusion, now an EverCommerce solution, serves nearly 4,000 field service contractors in over 20 residential and commercial service verticals with mission-critical business management software.
- While the largest segments of the customer base are HVAC, plumbing, electrical, and appliance repair contractors, our target customer is “anyone in a truck who comes to your home or business to perform a service.” Service Fusion allows such contractors to operate their business from anywhere with enterprise-level features at a small business price
- Manage and resolve customer questions and issues via phone, email or chat
- Take ownership of customer issues reported and seeing problems through to final resolution and root cause with full resolution confirmation from the customer
- Develop client’s end user software skills
- Follow standard procedures for proper escalation of unresolved issues
- Remain knowledgeable on all Service Fusion products
- Consistently meet or exceed performance metrics
- Administer value of product
- Collaborate with peers and clients on projects
- Drive continuous improvement of software
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.2m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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