Senior Solution Engineer, The Adaptavist Group
Fluent Spanish Speaker
Digital transformation technology provider
Open for applications
Digital transformation technology provider
1001+ employees
Open for applications
1001+ employees
Company mission
To deliver innovative software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems.
Role
Who you are
- Broad knowledge of current and emerging practices in the digital workplace
- Deep knowledge of Atlassian technologies and solutions
- Proven experience in delivering client-focused solutions
- Strong consultation skills
- Ability to address unidentified, underlying and long-term customer needs and services in addition to specific service requests
- Fully embrace The Adaptavist Group Values of Trust; Pragmatism; Teamwork; Humility; Principles, and Curiosity
- Recognise and value the contributions of all team members
- Proficient communicator in both written and oral presentations using appropriate clear communication skills
- Fluent in English nand Spanish (written and communication)
Desirable
- Deep knowledge of two or more of The Adaptavist Group practices - Cloud, ITSM, DevOps, Agile or Work Management
- Working knowledge of Adaptavist’s partner technologies and solutions (Gitlab, AWS, monday.com and more)
- Also fluent in any other languages including Greek is desirable
What the job involves
- As a Senior Solution Engineer, you will engage with clients using a consultative approach at all levels of the customer business to discover their challenges and provide potential solutions. Technical knowledge of the services and how they impact a client’s existing infrastructure and solutions are critical to guide the discussion
- Working with various stakeholders across The Adaptavist Group and customers, the Senior Solution Engineer will use strong relationship management and rapport-building skills to build stories and narratives around our product and service solutions
- This role will be critical in moving qualified opportunities for existing and potential new Adaptavist Group customers forward. This will include working closely with our Account Management teams through the sales process and collaborating in developing strategic account plans, gathering metrics, reporting, and coordinating with delivery teams in The Adaptavist Group
- The Senior Solution Engineer will also participate in promoting The Adaptavist Group at various industry events where appropriate
- Collaborate with Account Managers and Sales to develop strategic and technical sales opportunities
- Attend and support sales calls from a technical solution architect perspective to advance qualified opportunities
- Use consultative techniques to conduct in-depth technical discovery with potential new and existing customers
- Work with account managers and sales to develop Problem Statements for typical engagements and craft solutions for qualified opportunities
- Work with Account Managers to expand reach in key accounts by positioning additional products and services offered by the Adaptavist Group
- Engage with communities and gain deep knowledge in at least one of the key Adaptavist practices - Cloud, ITSM, DevOps, Agile, and Work Management
- Identify future opportunities for The Adaptavist Group within a practice
- Drive client retention by developing and maintaining trusted advisor status through high-level business conversations
- Assist The Adaptavist Group stakeholders in developing a range of technical solutions and packages that will address customer needs
- Support The Adaptavist Group in fostering expansion in existing key accounts using our technical expertise
- Coordinate with various colleagues on customer solution proposal development
- Participate in quarterly business reviews of key accounts and engagements
- Leverage The Adaptavist Group's reach to build and expand industry contacts both internal and external
- Utilise The Adaptavist Group CRM of choice to record customer interactions, analyse account information and plan strategic actions based on customer needs
- Assist The Adaptavist Group Marketing in developing practice-led campaigns
- Actively participate in customer retrospectives by working with Account Managers, Project Managers and Delivery to ensure a positive outcome
- Build and run customer demonstrations of Adaptavist solutions and the many partners Adaptavist work with, predominantly, Atlassian, GitLab and AWS
- Participate in industry and customer events where required
- Provide thought leadership throughout The Adaptavist Group and to the group’s portfolio of customers
- Collaborate with various stakeholders to plan, develop and execute tactical actions within key accounts to support account plan outcomes
- Seek opportunities for business development through objective competitor analysis
- Utilise strong communication skills to communicate complex technical messages to varied stakeholders and audiences using appropriate language and tools
- Work on behalf of the customer to ensure the delivery engagement is addressing the agreed-upon problem statement
Our take
The Adaptavist Group is a leading player in the Atlassian ecosystem, which provides software for software developers. Adaptavist helps companies develop modern, adaptive approaches to development, deployment, and application lifecycle management to augment the Atlassian experience.
Back in the mid-noughties, The Adaptavist Group firmly established itself as a key player in helping companies utilise Atlassian's industry-leading tools. Adaptavist has subsequently developed similar optimisation products and tools for Amazon Web Services, GitHub and Monday, as well as consultancy services for companies wanting to maximise their use of these platforms. Adaptavist’s reach is global, and it was named Atlassian's Partner of the Year 2024. It services over 75% of the Fortune 500.
The Adaptavist Group is leveraging the global boom in software development. Its strategic expansion into the growing DevSecOps market, for example, through partnering with Sonatype, sees it unlock involvement in an industry that reached a $6.5 billion valuation by 2025. With this expansionist approach, The Adaptavist Group has aligned many leading brands under its umbrella and has been consistent in its launch of tools. Its reputation as a leading industry player propels a dynamic and hugely lucrative upward trajectory.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
"Autonomy is one of the core Adaptavist values. We are all treated as responsible adults from day one and continuously demonstrate that placing trust..."
Company benefits
- Flexible working, suit your personal needs while maintaining your job responsibilities
- Enhanced parental leave - 26 weeks at full pay for birthing partners, and 13 weeks at full pay for non-birthing partners
- Employee donation scheme with AdaptaKind, making an impactful change in the world through company-matched charitable giving, fundraising and volunteering
- Online streaming service - Whether you're a Disney fanatic, an Audible enthusiast or a Netflix nut, there should be something for all!
- Calm app subscription. Calm is the number 1 app for sleep, meditation and relaxation
- Extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS
Company values
- Trust from day one - At The Adaptavist Group, trust is at the core of everything we do. We believe in our team's ability to work flexibly from anywhere, and we deeply value the trust that forms the foundation of our relationships with clients. Our commitment to privacy and security is unwavering, ensuring that we create a safe and supportive environment for everyone
- Teamwork - We admire individual talent, but we believe it’s even more powerful when combined with teamwork. With a global team of over 1,000 people, we know that every single person at The Adaptavist Group plays a vital role, and that nothing we accomplish happens in isolation
- Pragmatism - We value being practical, confident, and flexible over being rigid or stuck in our ways. Trust is key to how we work—we don't rely on strict rules or processes, but focus on what matters: achieving great results and getting the job done well
- Humility - We’re proud of what we do, but we stay grounded and let our work speak for itself. We approach everything with quiet confidence and, when we make mistakes, we own them and see them as chances to learn and grow
- Curiosity - We know we don’t have all the answers, and we understand there’s more than one way to get things done. We’re always open to fresh ideas and welcome the changes they might bring. Curiosity and a passion for innovation have fuelled our growth
Company HQ
London, UK
Leadership
Worked as a Senior Security Consultant for Barclaycard, and was Director of WTG. First joined Adaptavist as a Board Advisor, and was made CEO in 2010.
People progressing
Reece joined TAG as an Associate Software Engineer in May 2019. Within 5 months, they advanced to Software Engineer, then to Senior in under two years, and by September 2024, became Staff Engineer.
Sarah joined TAG as a Project Manager in 2017 in the Toronto office. They found their true calling in Sales and made an internal move a couple of years later and have since advanced to become a Strategic Sales Executive.
Rodrigo initially worked with TAG as a Contractor before joining the UK team permanently as a Commercial Operations Analyst. Since then, they moved to the Madrid office as a Business Operations Manager.
Diversity, Equity & Inclusion at The Adaptavist Group
Emma Weston (Head of People Experience)
- We know that, historically, the tech sector has felt out of reach or even unwelcoming to many people. At The Adaptavist Group, we're committed to changing that. It's our people who make our success, and we believe that a diverse community—one where everyone feels respected, included, and valued—makes us stronger, more innovative, and more creative as a whole.
- We have created an environment that accommodates and supports people from all backgrounds, offering flexible ways of working and workplace benefits that are genuinely helpful, as well as keeping an open dialogue and welcoming feedback on these topics.
- Whether you've worked in tech for your whole career or this is a brand new direction for you, your experience and skills are valuable to us. We need fresh perspectives, forward thinkers, and problem solvers. We see the whole person, and we hire people who we believe will make a positive contribution to our community.
- We welcome applications from people of all backgrounds, and particularly those who are often underrepresented in our industry, such as women and people of colour.
- We want to level the playing field for all those that interview with us. That's why we have created guidance on our careers page on what to expect as part of our interview process, typical questions we may ask you, and when and where to use AI as part of your application.
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