Enterprise Customer Success Manager, Handshake
$145-160k
OTE
OTE (80/20 split) + đź’° Equity and ownership in a fast-growing company.
More information about location
3-5 days a week in office
College career network and job board
Be an early applicant
College career network and job board
501-1000 employees
Be an early applicant
$145-160k
OTE
OTE (80/20 split) + đź’° Equity and ownership in a fast-growing company.
More information about location
3-5 days a week in office
501-1000 employees
Company mission
To democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend.
Role
Who you are
- The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse
- 4+ years of experience in Customer Success managing complex Enterprise and/or Strategic accounts
- You have a track record of excellent executive-level communication skills with customers and internal stakeholders
- You are a flexible and creative problem solver: You are scrappy, curious, and can wear different hats to make things happen. You demonstrate agility and resilience - when one door closes, you try new approaches and find creative ways to accomplish your team’s goals
- You bring a data-informed approach to their work; able to communicate outcomes in a compelling and tangible way to employers
- You are a good listener with excellent written and verbal communication skills, with experience working across multiple teams and departments
- You’ve demonstrated strong project management and time management skills - ability to stay organized and manage multiple projects simultaneously
- You’re eager to roll up your sleeves and make things happen with a bias for action
- Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
- Has a high degree of collaborative spirit
- Has a high degree of technical aptitude
- Provides process improvement solutions to create team efficiencies
What the job involves
- Reporting to the Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product
- As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners.
- Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers’ business objectives and set-up key workflows and processes based on the unique needs of the employer
- Develop relationships with senior stakeholders of our customers and deeply understand each customer’s business goals, objectives and needs
- Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
- Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
- Leverage data to inform decision-making and refine early talent recruiting strategies
- Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc
Our take
The three founders of Handshake established their company in an attempt to eliminate inequality and make the student hiring landscape fairer. The Handshake platform acts as a LinkedIn for college students, pairing students from every walk of life with more than 650K employers, including the entire Fortune 500, which includes Google and Nike.
The graduate recruitment platform is open to any student with a valid @.edu email address, with more than 12 million active users from thousands of colleges and universities. With a student-first philosophy, the company generates revenue from both universities and employers rather than students.
Valued at $3.5B, Handshake has gained traction in a competitive market, although it has strong competition from recruiting giants LinkedIn and Indeed. It stands out, however, by helping students build new relationships and skills, rather than simply making connections to people they already know.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES F
May 2021
$80m
SERIES E
Total funding: $434m
Company benefits
- đź’°Equity and ownership in a fast-growing company
- 🍼16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents
- đź’ťComprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support
- đź’»Handshake offers $500/ÂŁ360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home
- đź“šGenerous learning & development opportunities and an annual $2,000/ÂŁ1,500 stipend for you to grow your skills and career
- 🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year
- 🏝 All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Summer and Winter #ShakeBreak, two one-week periods of Collective Time Off
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Garrett Lord
(Co-Founder & CEO)Majored in Computer Science at Michigan Technological University. Interned at Palantir Technologies before co-founding Handshake in 2012.
Ben Christensen
(Co-Founder)Graduated from Michigan Technological University with a degree in Computer Networking & Systems Administration. Interned at Target and worked as a Developer at Up and Running Software. Was part of Arbor Networks' ASERT Security Research team.
Scott Ringwelski
(Co-Founder)Attained a degree in Computer Software Engineering from Michigan Technological University. Co-founded Handshake in 2012.
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