Senior Platform Operations Manager, Coinbase

• 5–8+ years in Product Operations, Product Management, Program Management, Technical Program Management, or related hybrid role
• Proven ability to manage planning cadences, governance processes, and cross‑functional alignment in complex organizations
• Experience in management consulting, operations consulting (internal or external), or strategic ops roles
• Skilled communicator able to influence technical and non‑technical stakeholders
• Comfortable with ambiguity; able to distill incomplete/conflicting information into actionable plans
• Data‑driven decision‑maker who uses metrics to guide prioritization and recommend solutions
• Familiarity with budget/resource planning cycles and ROI frameworks
• Proficiency with operational (Linear, Jira, Confluence, Looker, Google Workspace) and AI tooling (ChatGPT, Gemini, Claude Code, LibreChat)

Desirable

• The Platform Operations team is responsible for the operating rhythm that keeps Coinbase’s Platform PG running predictably, transparently, and effectively
• We translate strategic priorities into clear, actionable plans across operations, partner with pillar teams on planning and execution, and drive continuous improvement to reduce overhead and maximize leverage
• As a Senior Platform Operations Partner, you’ll be embedded in one of our three largest pillars ( Product Foundations, Blockchain Platform, or Infrastructure) to ensure pillar‑specific priorities are delivered at the highest quality
• Bridge central ops and pillar execution: Intake, triage, and clarify operational requests from central ops into actionable, scoped initiatives; ensure fidelity of requests through delivery
• Support the pillar’s operating rhythm: Manage planning cycles (quarterly, biannual), reprioritizations, and key ceremonies (QBRs, monthly reviews, bi‑weekly updates); maintain roadmap and priority hygiene in tooling
• Enable efficient execution: Identify and deliver process, tooling, and communication improvements that reduce operational overhead and friction for pillar teams
• Drive continuous improvement: Partner cross‑functionally (BizOps, Finance, Data Science, Security) to solve systemic issues and integrate feedback into evolving operational practices
• Program Management: Support milestone tracking, dependency mapping, and risk escalation for pillar deliveries; maintain dashboards and key metrics
• Facilitate budget planning activities: Coordinate headcount allocation, ROI analysis, pod planning, and incident impact tracking in partnership with Platform Owners
• Maintain measurability and transparency: Keep KPIs, maturity scores, and operational metrics up‑to‑date; provide timely, complete reporting to PG leadership and stakeholders
• Success in this role means:
• Planning and execution within your team is more predictable, with clearer priorities and fewer missed commitments
• Operational overhead is reduced for pillar teams, freeing them to deliver faster with higher quality
• Requests from central ops retain fidelity, are well‑scoped, and result in high‑value outcomes
• Continuous improvement initiatives measurably improve customer satisfaction, delivery speed, and operational efficiency