Manager of Software Engineering, Tucows
Platform Operations
$137.4-152.7k
$123,480 - $137,200 CAD for Canadian residents.
Keeping the internet open and connected
Job no longer available
Keeping the internet open and connected
501-1000 employees
Job no longer available
$137.4-152.7k
$123,480 - $137,200 CAD for Canadian residents.
501-1000 employees
Company mission
To make the Internet better by helping people access the open Internet, narrowing the digital divide, and supporting fairness and equality.
Role
Who you are
- The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and has a passion for operational and engineering excellence
- Strong understanding of software development, system operations, and engineering best practices
- Hands-on background on delivering production-ready applications using modern software development practices
- Background using programming languages such as Go, Python, or Ruby in production-ready environments
- Ability to communicate complex technical concepts clearly and effectively to various stakeholders
- Proficiency in problem analysis, troubleshooting methodologies, and incident management
- Experience in developing and improving internal tools, leveraging automation to enhance operational workflows
- Strong documentation skills, capable of producing clear operational procedures and knowledge base content
- Experience working in a fast-paced environment with a strong ability to prioritize tasks based on urgency and impact
- Commitment to continuous learning and staying up to date with industry trends and emerging technologies
- Proven experience as an Operations and/or Engineering Manager
- Familiarity with IT Service Management (ITSM) principles and best practices
- Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts
- Excellent leadership, communication, and interpersonal skills
- Experience with monitoring tools, automation frameworks, and service reliability strategies
What the job involves
- As a Manager, Software Engineering (Platform Operations), you will lead a specialized engineering team providing direct engineer-to-engineer technical support, consolidating related issues into problem tickets, rapidly resolving immediate problems through scripting, and driving comprehensive bug fixes and small features either independently or in collaboration with peer engineering teams and driving operational improvements
- You will work across all levels of engineering, ensuring seamless collaboration between support, development, and incident response teams
- Lead a specialized engineering team providing direct technical support through engineer-to-engineer ticket resolution
- Consolidate related issues into problem tickets; apply immediate resolutions through scripting and implement comprehensive bug fixes
- Collaborate closely with peer engineering managers on bug resolution, issue prioritization, and intake processes
- Lead internal engineering projects aimed at improving operational efficiency, architecture design, and tooling
- Actively engage stakeholders to identify operational improvements and implement effective engineering solutions
- Provide technical leadership, mentoring team members and fostering an environment of continuous improvement and reliability
- Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling software escalations and platform reliability
- Lead and mentor a software engineering team, providing guidance and career development opportunities across all levels of experience
- Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues
- Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes
- Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency
- Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable
- Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery
Our take
Tucows is dedicated to keeping the internet open, accessible, and connected. The company operates through three subsidiaries; Tucows Domains, the world's second-largest domain registrar and reseller; Ting Internet, a high-speed fiber internet provider; and Wavelo, a telecome SaaS platform for communication service providers. Together, these businesses for a robust ecosystem supporting internet infrastructure worldwide.
The company's technology helps hundreds of thousands of companies around the globe, and its services have earned multiple awards for innovation and reliability. And in recent years, Tucows has experienced substantial growth, expanding operations into new markets while optimizing and developing its offerings to meet evolving customer needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Become your best self: Growth is the constant at Tucows. We offer a robust learning and development program that gives access to fantastic peer lead technical training, opportunities to work on cross-functional projects, and a flexible, annual learning reimbursement fund.
- Mental health benefits: We partner with awesome people and companies (both internally and externally) to provide herd members with accessible and timely mental health services and preventative care.
- A supportive environment: From employee resource groups (ERGs), access to training sessions, workshops, and online resources, we aim to foster an environment that ensures you get the support you need when you need it.
- Take care of your Herd: Whether you’re planning on starting or growing your own herd, we offer family/fertility planning support, parental and adoptive leave, and top-up dollars.
- More time for me time: Plan for your vacation early! All employees start with three weeks of leave, plenty of personal days, and annual paid gratitude days over the holiday season to ensure that you have time for what matters most.
- Your future starts here: From stock options to retirement savings plan contributions, we’ve built programs that support your financial future. Are you looking to kickstart a new career? At Tucows, we pride ourselves on plenty of internal opportunities that can help you grow in your career or kickstart a new one!
Company HQ
Liberty Village, Toronto, ON
Leadership
Elliot Noss
(CEO)Current CEO of Ting, Tucows' high-speed fiber internet service subsidiary. They are also involved in ICANN, to promote and protect an Open Internet around the world.
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