Mobile Developer Support Engineer, Scandit

Salary not provided

+ Equity Plan

React

React Native

iOS

Android

Flutter

Zendesk

Intercom

JIRA

Junior, Mid and Senior level

Remote from US

Smart data capture for the modern enterprise

Open for applications

Smart data capture for the modern enterprise

201-500 employees

B2BArtificial IntelligenceEnterpriseDeep TechAugmented RealitySaaSAutomation

Open for applications

Salary not provided

+ Equity Plan

React

React Native

iOS

Android

Flutter

Zendesk

Intercom

JIRA

Junior, Mid and Senior level

Remote from US

201-500 employees

B2BArtificial IntelligenceEnterpriseDeep TechAugmented RealitySaaSAutomation

Company mission

To give superpowers to workers, customers, and businesses by providing actionable insights and automating end-to-end processes.

Job

Company

Role

Who you are

You are proficient in mobile development (e.g., Android, iOS, or frameworks such as React Native or Flutter) and working with debugging tools and APIs
Strong communication skills: clear, professional, and empathetic
A customer-first mindset, with a desire to help others succeed and an ability to stay calm under pressure
Strong analytical and problem-solving skills
You can work independently with a high degree of autonomy
Willingness to participate in an on-call rotation for occasional urgent support needs
Bachelor's or Master's degree in Engineering, Computer Science, or equivalent work experience
Experience in a support role and working with support tools like Zendesk, Intercom, or Jira is a plus

What the job involves

As a Mobile Developer Support Engineer, your role will be to provide outstanding support to our customers by addressing their technical issues
You will act as a trusted technical voice and product expert, working with customers to resolve their issues, answer their technical questions, and create code samples
You will closely collaborate with your colleagues in enterprise success and other teams, including engineering and product
Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our mobile SDKs and APIs. You’ll communicate with our customers through email, ticketing system, discussion boards, and video calls to solve their problems
Triage & Troubleshoot: Investigate issues, guide through debugging steps, and collaborate closely with our engineering team to identify and fix bugs. Build and improve sample applications to ensure smooth integration for our customers
Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support
Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers

Our take

Scandit leverages the cameras found in smartphones, tablets, wearables, and other devices such as drones to enable direct interaction with products. Scandit technology enables the cameras on these devices to scan barcodes and other product data.

Supported by a successful $150 million raise, the company has continued to innovate in the area with its focus on the Microsoft Hololens and other wearable displays as ways to help streamline warehouses.

Augmented reality is forecast to become a huge industry in itself, and as one of the early movers in the space, Scandit is well placed to further capitalise on the trend.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

37% female employees

-8% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 8 rounds)

Feb 2022

$150m

SERIES D

May 2020

$80m

SERIES C

Total funding: $275.7m

Company benefits

Additional day off on your birthday
Hybrid working
Health insurance & pension
Equity plan

Company HQ

Escher Wyss, Zürich, ZH

Leadership

Samuel Mueller

(CEO)

Started his career as a researcher for IBM's research lab. Has a PhD in Computer Science from ETH Zurich.

Christian Floerkemeier

(CTO & VP of Product)

Previously Associate Director of MIT's Auto-ID lab. Has a PhD in Computer Science from ETH Zurich.

Christof Roduner

(CIO)

Senior research scientist at ETH Zurich, after completing a PhD in Computer Science.

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