Client Technical Support, Interactive Brokers
French Speaker
$65-70k
+ Annual performance-based bonus and stock grant
3 days a week in office
Online broker
Be an early applicant
Online broker
1001+ employees
Be an early applicant
$65-70k
+ Annual performance-based bonus and stock grant
3 days a week in office
1001+ employees
Company mission
To create technology to provide liquidity on better terms.
Role
Who you are
- The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues
- They should be able to recognize, investigate, and escalate client-reported issues related to our platforms
- If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands
- Bachelor’s degree, preferred if in a technical field
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
- Experience with financial products and services is a plus
- Excellent command of written and spoken English & French a must
What the job involves
- As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Our take
Interactive Brokers is an automated electronic broker, empowering users to analyse global stock markets, manage portfolios, and explore diverse investment assets. With a history spanning over 45 years, the company has thrived by adapting to evolving digital trading trends. Its comprehensive suite of services includes analytical tools, asset marketplaces, and seamless third-party integration, enhancing portfolio management capabilities.
Boasting over $11.6 billion in equity capital, Interactive Brokers remains at the forefront of industry innovation. The company has embraced the rising popularity of cryptocurrency, offering customers access to crypto trading through a partnership with Paxos Trust Company. This proactive approach reaffirms Interactive Brokers' position as a forward-thinking player in the ever-changing trading landscape.
Recently, Interactive Brokers expanded its trading hours for U.S. Treasury bonds to 22 hours a day, allowing global clients to trade during their local hours and quickly respond to market news. This extension reflects the company's commitment to flexibility and comprehensive service, meeting the diverse needs of clients in over 200 countries and territories.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Competitive Pay with discretionary bonus packages which may include company stock grants
- Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
- 401k Retirement Savings Plan (generous company match)
- Daily Lunch Allowance
- Wellness Incentives
- Flexible Spending Accounts
- Paid Personal Time and Sick Leave
Company HQ
Greenwich, CT
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