Customer Success Manager, Instructure
Italian Speaking
£60k
OTE
+ Equity program
Dynamic learning management platform
Job no longer available
Dynamic learning management platform
1001+ employees
Job no longer available
£60k
OTE
+ Equity program
1001+ employees
Company mission
To elevate student success, amplify the power of teaching, and inspire everyone to learn together.
Role
Who you are
- Professional fluency in Italian and English; other European languages (e.g., Spanish, Dutch, German, French) are a plus
- Passion for education and technology, ideally with experience in EdTech or SaaS environments
- Strong stakeholder management and communication skills, including executive presence and the ability to influence at all levels
- A data-informed mindset with the ability to leverage tools like Salesforce, Gainsight, JIRA, and Tableau
- Empathy, curiosity, and a solutions-focused attitude
- Excellent interpersonal and eloquent writing skills
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Desirable
- Familiarity with higher education, vocational training, or corporate learning ecosystems
- Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services
- Experience with one or more of Instructure’s product offerings
What the job involves
- Customer Success is absolutely vital to our long-term success and profitability, and to helping our customers achieve their goals
- As a Customer Success Manager (CSM), you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients
- You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data
- Manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets
- Build and maintain strategic relationships with executive and operational stakeholders
- Understand customers’ goals and business drivers; proactively offer solutions and strategies to meet their evolving needs
- Champion product adoption and utilization to support customer outcomes and learning impact
- Ensure strong renewal performance by proactively identifying and addressing renewal risks early in the customer lifecycle
- Collaborate closely with Sales to identify growth opportunities and drive pipeline development
- Serve as a customer advocate by sharing feedback with Product, Engineering, and other internal teams
- Contribute to regional and global Customer Success initiatives, continuously improving processes and best practices
- Success Metrics
- Customer Health Scores
- Renewal and Expansion Pipeline Attainment
- Executive Business Review (EBR) completion
- Customer Satisfaction (CSAT) and Engagemen
Our take
Instructure is an education technology company, creator of the Canvas Learning Management Platform that allows schools to build the digital learning environment that meets the unique challenges faced by their institution. The platform simplifies teaching, elevates learning, and eliminates the headaches of supporting and growing traditional learning technologies.
The Canvas platform has grown to become a key part of a large number of educational institutions, from pre-school to higher education and beyond. Much of Instructure's workforce is dedicated to R&D, which is unusual for a company of their size, and shows their focus on innovating.
Founded back in 2008, the company has claimed numerous successes, including going international and hitting the $1 billion market cap. It has made a number of acquisitions, most recently of Concentric Sky and LearnPlatform. The former saw Instructure incorporate Sky's "Badgr" into its ecosystem as "Canvas Badges", whereas the latter adds evidence-based insights to the platform - both cementing its commitment to building the education industry's most integrated teaching and learning platform to support lifelong learning.
Instructure was itself acquired in 2024 by KKR, which will support a broad-based equity ownership program for Instructure employees. This strategy is based on a strategy of employee ownership as a cause of stronger companies. The move is a promising one considering KKRs track record of acquired companies, but time will tell how Intructure fares.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2016
$4m
SERIES A
Aug 2015
$1.5m
CONVERTIBLE
Total funding: $5.5m
Company benefits
- Equity and 401k
- Medical, dental, disability, and life insurance
- HSA program, vision, voluntary life, and AD&D
- Tuition reimbursement
- Work-from-home flexibility and flex time off
- Gym club reimbursements and rewards-based fitness tracking
- Professional learning and career development opportunities, including Basecamp Employee Development Week!
- An innovative community of passionate educators and learners
Company HQ
Cottonwood Heights, UT
Leadership
Steve Daly
(CEO, not founder)They have a BS in Mechanical Engineering and a MBA in Strategy and Finance with more than 20 years experience in hardware and software industries.
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