Creative Operations Lead, Blacklane
+ VSOP
3+ days a week in office
Carbon-neutral global chauffeur service
Open for applications
Carbon-neutral global chauffeur service
501-1000 employees
Open for applications
+ VSOP
3+ days a week in office
501-1000 employees
Company mission
To make top-quality service convenient and accessible worldwide.
Role
Who you are
- You’re a creative operations leader with a balance of vision and execution
- You bring 7+ years of experience in creative or production leadership, ideally in premium, global, or lifestyle brands
- You have strong expertise in content production (photo, video, design, motion graphics) and deep understanding of digital channels
- You have excellent leadership and project management skills, with the ability to mentor teams and manage multiple projects at pace
- You’re confident working cross-functionally and influencing stakeholders across different functions and levels
- You embody Blacklane’s values — we care, we deliver, we drive
- You’re adaptable, detail-oriented, and passionate about shaping the next chapter of a global brand
- Fluent in English (German is a plus)
What the job involves
- As Creative Operations Lead at Blacklane, you’ll lead the creative production engine that brings our brand to life every day across all points of communication
- You’ll play a key role in a defining moment for Blacklane: as we evolve our brand identity and storytelling, your leadership will ensure creative excellence and bring operational precision that will drive efficiencies
- By collaborating closely with all teams across the business, in particular marketing, and by guiding an agile in-house creative team, you’ll help shape how Blacklane shows up in the world as a luxury lifestyle brand
- Own and optimise the end-to-end creative operations, including briefing, resourcing, timelines, approvals, and delivery
- Implement and refine processes and tools with a particular emphasis on AI, to improve visibility, predictability, and efficiency across creative workflows
- Act as the bridge between creative and stakeholders, translating business needs into actionable priorities and clear communication
- Monitor and report on creative performance metrics, driving continuous improvement through insights and ongoing review of performance
- Advocate for the creative function strategically, ensuring workflows, resources, and investment decisions enable long-term creative excellence
- Liaise with external stakeholders including agencies and vendors where external support is needed to boost internal resource
- Foster a supportive, high-trust culture, mentoring team members to work confidently, autonomously, and collaboratively
- 3 months: Immerse yourself in the brand, learn the creative and operational ecosystem, and build strong relationships with key internal and external stakeholders
- 6 months: Take full ownership of studio operations and creative delivery. Implement improved workflows and deliver your first integrated cross-channel campaigns
- 12 months: Scale the studio’s capabilities. Build creative systems that elevate brand consistency, improve production efficiency, and strengthen Blacklane’s premium positioning across all touchpoints
Application process
- (Expected duration: ~6 weeks)
- 1️⃣ Application Review:
- Your CV and documents will be reviewed by our Talent Acquisition team and Hiring Manager
- 2️⃣ Talent Acquisition Interview:
- A quick introductory chat to ensure the role excites you and matches your skills and aspirations
- 3️⃣ Second Round:
- A deeper dive through creative portfolio review, case discussions, and stakeholder interviews
- 4️⃣ Third Round:
- Executive Interview + Team Dynamics
Our take
Business transport for frequent travellers can be a difficult process. The pain of booking systems, invoicing, and inconsistent quality of services are issues travellers regularly face, hindering business operations and causing unnecessary delays. Alongside this, Chauffeurs also experience empty cars due to non-optimised booking processes.
Blacklane aims at the higher end of the market, targeting corporate workers, executives and those who have the means to pay extra for higher levels of service when they travel. Through a booking system available on the company's website and in-app, Blacklane provides a reliable high-end service with inclusive pricing and on-call customer support. Blacklane also works for chauffeurs, filling empty seats to optimise services.
The company is also environmentally conscious, operating as a carbon-neutral company since 2017. It offers electric vehicle rides in more than 50 cities and countries and with recent funding, is ready to expand even further. Alongside this, it has announced a number of recent partnerships, signifying the company is in a very good place for future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$69.8m
SERIES G
Mar 2021
$26m
LATE VC
Total funding: $173.1m
Company benefits
- Personal development: Create a personal development plan. Set goals, learn new skills, and connect with a mentor to help you reach what you want to achieve. Budget for online courses, conferences, and books bolsters your learning journey
- Open feedback culture: Discover a company culture where open feedback and communication is valued. We offer monthly 1:1 chats with our C-level team members, as we believe feedback makes Blacklane a better place to work
- Virtual stock options: Take ownership of your work — literally — with our employee stock option plan. Shares vest over four years at no cost to you. Blacklane’s success is your success
- Flexible work environment: Your work and home lives should exist in harmony. With our hybrid model—working from the office, with flexibility to work from home—you and your team can find the balance that works best for you
- Social events: From Wednesday evening drinks at the office, to twice-a-year department events with budgets for every team, we offer plenty of opportunities to connect with your team and build relationships. And not to brag, but our company parties are legendary
- Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion
Company HQ
Schöneberg, Berlin, BE
Leadership
Dr. Jens Wohltorf
(Co-Founder & CEO)Previously spent 6 years as a Principal at The Boston Consulting Group.
Frank Steuer
(Co-Founder & Member of the Board)Previously co-founder and CTO of Firstfon and CTo of SemperLink.
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