Product Design Lead, Kin Insurance
+ Generous equity package
More information about location
Personalized home insurance platform
Open for applications
Personalized home insurance platform
501-1000 employees
Open for applications
+ Generous equity package
More information about location
501-1000 employees
Company mission
To reimagine home insurance for every new normal.
Role
Who you are
- Experience showcasing your end-to-end design process across multiple projects that include interaction and visual design artifacts, multiple iterations, high-fidelity prototypes, and consideration of the impact and scale of work
- Experience designing and launching impactful direct to consumer experiences
- Experience connecting your work with other industry-leading related initiatives across the company while driving collaboration and rooting design decisions in data and research insights
- Examples of leadership in non-product dimensions that have made a team stronger and positively impacted the work environment
- Bachelor's degree in design, HCI, cognitive science or equivalent experience
- 8+ years of experience designing products for mobile and responsive web
- Work within a fast paced agile environment
- Facilitation skills to lead workshops and design sprints
- Professional communication skills, both written and verbal
- Growth mindset and willingness to absorb large amounts of information and complex context
What the job involves
- We are looking for a Lead Product Designer to join our growing design team and own our support experience to help our agents seamlessly access information and guide our customers through the policy buying process
- In this role, you will be responsible for initiatives primarily related to the support experience — with occasional support for customer experiences — and work across product teams to ensure a smooth experience for our internal stakeholders
- You will be managing a small design team, partner with design systems and research teams and collaborate closely with Sales Automation, Claims and Expansion and Product Platform teams (product managers and engineers) and agents through design jams and sprints to transform our support experienc
- You will play an integral role in helping Kin scale by enabling process efficiencies for internal stakeholders by helping them access the most important information at the right time
- Collaborate with cross-functional teams to ideate, design, and prototype products that push the boundaries of Kin’s support and customer experiences
- Design experiences with a focus on information hierarchy to help Kin agents and support staff digest large datasets to effectively support Kin customers
- Design leading-edge concepts through the craft of end-to-end flows which impact broad sets of internal users at scale
- Take broad, conceptual ideas and turn them into meaningful experiences for our Kin customers that drive product strategy and business impact
- Design new experiences or layouts that set the enterprise UX design standard at Kin and evolves our visual systems
- Play an active role in communicating strategic decisions around the future direction of Kin’s support experiences
- Give and solicit feedback from support agents and the broader product team in order to continually raise our bar for quality
- Manage and mentor 1-2 designers within the Support Experience vertical
- Lead a partnership with product managers, engineers, researchers, and data scientists to oversee the user experience of a product from conception to launch
Our take
The setup process for home insurance can be difficult and time-consuming, particularly for complex and risky properties. Legacy insurance providers rely on users and brokers to insert uniform data, an approach that is not very accurate considering the idiosyncrasies of each individual property.
Kin Insurance works directly with consumers to provide bespoke and affordable home insurance. The company's software imports thousands of variables based on third-party data in order to provide a more personalized approach to home insurance. Data is also collected from aerial and satellite imagery, government records, and building permits to ensure a house is covered from localized threats such as wildfire, hurricanes and other natural disasters.
Recognizing the antiquated and one-size-fits-all nature of the current home insurance landscape, Kin Insurance has taken an innovative approach by focusing on data collection. Through these means, the company claims that they can offer personalized insurance that can be negotiated directly through their communication channels, ensuring that consumers can access the exact insurance they need without having to pay for more than is required. Strong funding, raised across several rounds, will allow Kin to continue expanding its network and business reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Feb 2024
$15m
SERIES D
Sep 2023
$33m
SERIES D
Total funding: $326m
Company benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability insurance
- Commuter benefit plan
- 401k
- Flex spending accounts
- Support for continuing education and professional development
- Training, development, and networking opportunities via Sales Assembly
- Flexible PTO
- Onsite gym membership
- Company-provided lunch each month
- Daily snacks
- Sodas, unlimited flavored water, & coffee
Company values
- Run through walls, together - Our industry is stuck in the status quo. But Kin is different. We are challengers. Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. We roll up our sleeves, take action, and get “impossible” things done every day with grit and teamwork
- Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths
- Act like an owner - We are more than employees. We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers
- Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company
Company HQ
River North, Chicago, IL
Articles
Leadership
Sean Harper
(CEO)Sean worked as a BCG Associate for 5 years before founding FeeFighters.com and working for 2 years at Groupon. After a year as CPO of 2Checkout, they co-founded Kin Insurance, serving since as CEO.
Lucas Ward
(CTO)Having studied at Southeast Missouri State University, Lucas spent half a decade at Accenture, before a combined 3 years at ThoughtWorks and Fundspire. They left their CTO position at Rippleshot in 2015 to co-found Kin Insurance in January 2016.
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