UX Researcher, Aviva
£45k
+ Share Options
Insurance, wealth and retirement business
Job no longer available
Insurance, wealth and retirement business
1001+ employees
Job no longer available
£45k
+ Share Options
1001+ employees
Company mission
To be with people when it really matters, throughout their lives.
Role
Who you are
- This role could be ideal for you, if you are currently in a midweight role and interested in developing your career or a junior position and seeking a mid-weight role
- Experience with planning, conducting, and reporting user experience research that provides tangible findings with clear actionable recommendations
- Comfortable working collaboratively with a cross-functional team including designers product owners, developers, and business stakeholders, on complex financial services products in a regulated industry
- Have a good understanding of qualitative methodologies as well as best practices and core principles of great user experience and inclusive design
- Experience with producing written reports and other research artefacts and give presentations that inspire action through clarity and relevance for audiences from a range of backgrounds
- A curious mind, willingness to learn, and not afraid to bring new ideas to the table
What the job involves
- We are currently recruiting for a mid-weight UX Researcher to be a part of our UX Research team based in London
- Our UX Research team employs a variety of qualitative methods to obtain insight that impact the design of digital products and services that are used by millions of people
- This includes field studies, depth interviews, co-design, accessibility research, card sorting, and usability studies
- We value a diversity of perspectives from many different backgrounds, and we come from industry and academia, with roots in anthropology, design research, human-computer interaction design, human factors, and sociology, among others
Salary benchmarks
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
Amanda Blanc
(Group CEO)Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.
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