Customer Success Manager, Zeta Global
Supply
$100-120k
+ Equity
The AI marketing cloud
Open for applications
The AI marketing cloud
1001+ employees
Open for applications
$100-120k
+ Equity
1001+ employees
Company mission
To enable brands to build repeatable and scalable programs that accelerate business growth, efficiently, and effectively, and drive higher ROI on their marketing investments.
Role
Who you are
- 3–6+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
- Demonstrated ability to drive renewals and grow revenue within existing accounts
- Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
- Experience managing multiple accounts with competing priorities and deadlines
- Data-driven mindset with the ability to translate performance into strategic recommendations
- Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
- Excellent written and verbal communication skills
Desirable
- Experience in digital media, ad tech, or publisher ecosystems
- Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)
- Basic understanding of HTML and campaign setup processes
What the job involves
- We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners
- In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta’s solutions to their business goals while ensuring strong platform adoption and measurable performance
- You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement
- Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
- Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
- Monitor account performance against forecasts and identify risks and opportunities early
- Serve as the primary point of contact and trusted advisor for assigned accounts
- Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
- Develop a deep understanding of partner KPIs, monetization strategies, and success metrics
- Analyze campaign and platform performance to provide proactive, data-driven recommendations
- Identify optimization opportunities and drive execution in partnership with internal teams
- Translate data into clear, actionable insights that align with client goals
- Own account planning, reporting, and overall account health tracking
- Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation
- Lead platform demos, onboarding, and training sessions to drive adoption and value realization
- Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes
- Support RFP responses and strategic opportunities in partnership with Sales
- Surface client feedback and insights to inform product and operational improvements
Our take
Zeta Global is a cloud-based AI marketing platform helping companies acquire, grow and retain customers more efficiently. Its flagship Zeta Marketing Platform (ZMP) combines identity resolution, consumer intelligence, and omnichannel activation into a single platform. Using one of the industry's largest proprietary database and advanced AI, Zeta makes personalized marketing simple for enterprise brands worldwide.
Its platform is particularly valuable in today's privacy-first, data-driven marketing environment. It helps brands understand individual customers and deliver relevant experience across every channel, from email and SMS ot digital and social. Serving top advertisers and Fortune 500 companies, Zeta turns complex data into actionable insights, so markets have a deeper relationship with their customers and drive measurable results in a competitive landscape.
Recently, Zeta expanded its capabilities with acquisition of Marigold's enterprise software business, adding over 100 enterprise clients and new loyalty and engagement tools. This strenghten's Zeta's "One Zeta" model, creates cross-selling opportunities, and extends its footpirnt in EMEA and APAC. Also backed by strong AI investments, a massive proprietary identity graph, and consistent revenue growth, Zeta is in a good position to help brands deliver smarter, more personalized marketing at scale for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(Co-Founder, CEO & Chairman of the Board)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Co-Founder, Vice Chairman of ther Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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