Customer Success Manager, Source.ag
More information about location
2+ days a week in office
AI for agriculture
Be an early applicant
AI for agriculture
101-200 employees
Be an early applicant
More information about location
2+ days a week in office
101-200 employees
Company mission
To grow a prosperous and healthy community connecting food, fun, tech, and farming.
Role
Who you are
- 4+ years experience working in a Customer Success, Account Management, or similar customer-focused role
- 3+ years experience working in a face-paced B2B SaaS environment
- Excellent written and oral communication skills in Dutch and English
- An entrepreneurial mindset and demonstrated ability to
- Be proactive and take initiative to get things done
- Experience in independently owning a portfolio of customers and driving expansion opportunities and renewals
- The instinct to identify and capitalise on commercial opportunities across your customers, coordinating with your sales counterpart
- Strong analytical skills and proficiency in using data and metrics to back up what you say and what you do
- A proactive, customer-first mindset that enables you to identify issues before they surface to ensure a top-notch customer experience
- A driver's licence valid in The Netherlands
- Affinity and/or experience with horticulture or agriculture is a strong plus
- Work experience within AgTech is a strong plus
What the job involves
- As a Customer Success Manager at Source, you play a pivotal role in making our customers -the growers- successful using our solutions
- Your work directly impacts the very core of what they do, and therefore our customers are looking for someone they trust, who understands their reality, and knows what they’re talking about
- You are also the voice of your customers in our own organisation, and will be working with our Product teams to ensure our solutions support their use cases
- You'll be wearing many hats and should feel comfortable switching between working with customers and spearheading a wide variety of internal initiatives within Source
- Contributing to the global availability and affordability of fruits and vegetables through collaborating with the growers that grow the fresh produce
- Being the guide of growers on their journey to success with our solutions
- Working closely with users and educating them on how they can extract the most value from our solutions
- Recognising opportunities for our growers to gain additional value and working together with Sales to cross-sell other solutions
- Working with growers and internal teams to continuously improve our solution
Application process
- CV Review - We check your resume & get back to you within a week
- Introduction Call - You'll have a chat with our recruiter to learn more about Source & the role
- First Interview - You'll have a chat wit our Senior Customer Success Manager
- Final Interview - You'll present a case to our Head of Customer Success & COO
- Offer - We Welcome you as a Sourcer
- Please note that if you progress to the final round of our selection process, we will kindly request a reference to help us get to know you better
Our take
Dutch agtech Source.ag installs AI-powered indoor farms in order to democratise access to sufficient fruit and vegetables whilst using fewer resources. Given that almost 45% of people worldwide do not have access to enough fruit and veg, this is a sizable problem to address.
As the climate crisis worsens, the company's services are in high demand, as indoor farms are essential in providing higher food security under increasingly challenging weather conditions. Source's hi-tech farms are able to protect crops against extreme heat, cold, rainfall or pests.
The company continues to invest in the development of its software that is making greenhouses smarter, whilst also onboarding new customers and expanding partnerships. It is well-funded, which has enabled accelerated product development and supported the expansion of commercial collaborations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
72% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2023
$4m
SERIES A
Feb 2023
$23m
SERIES A
Total funding: $37m
Company HQ
Sloten en Riekerpolder, Amsterdam, Netherlands
Articles
Leadership
Rien Kamman
(Co-Founder & CEO)Previously acted as Associate Director of Data Science for BCG GAMMA and as the Principal for Boston Consulting Group.
Ernst van Bruggen
(Co-Founder & CPO)Previously spent over five years at McKinsey & Company, eventually acting as Engagement Manager.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Source.ag