Program Manager, Chime
Complaints & Regulatory Adherence
$103.7-144k
+ Bonus
Mobile banking for the everyday person
Job no longer available
Mobile banking for the everyday person
1001+ employees
Job no longer available
$103.7-144k
+ Bonus
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- 5+ years experience in business operations, product operations, product management, program management, business consulting, finance, or similar analytical roles
- Knowledge and experience with consumer financial regulations such as: Fair Lending, UDAAP, FCRA, SCRA, Bankruptcies, and others
- Ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
- Experience working with cross-functional teams such as risk, compliance, product managers, data analysts, operations analysts in building operations processes and systems
- Track record of driving continuous improvement resulting in improving member experience
- Excellent communication and presentation skills; ability to foster collaboration and facilitate teamwork; Comfortable in front of executive audiences
- Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
- Highly motivated self-starter with a desire to grow and learn
What the job involves
- As a Complaints and Regulatory Adherence Program Manager in Core Experience, you will play a key role in driving critical business risk assessment and regulatory adherence workstreams.
- You will be a core player in establishing line one compliance in Core Experience and you will develop deep expertise on the Core Experience Regulatory Complaints landscape.
- Through data-driven insights you will work across the organization to drive a sustainable reduction in complaints while also ensuring system root causes of complaints are addressed . You will operationalize these improvements through strong project management in partnership with Operations, Risk, Compliance, Product and other stakeholders across the company
- Own and drive the Core Experience Complaints and Regulatory Adherence program including creating a business risk assessment framework grounded in legal and regulatory risk considerations.Become an expert in the Core Experience complaints landscape, including understanding drivers, member impact, regulatory impact, business impact, and trends over time
- Conduct root cause analysis to identify drivers for complaints or regulatory adherence gaps and drive a continuous improvement program to systemically address findings
- Be responsible for reducing Core Experience complaints through well developed process, policy and product recommendations and strong partnership across product, risk, operations, and other organizations
- Identify and institute detective and preventive controls and reporting to ensure policies and processes are delivering the intended member experiences
- Develop strong data-driven insights for Core Experience complaints to deliver to key business partners in and out of Core Experience
- Project manage implementation of work streams across recommended solutions
- Contribute to a culture of trust, collaboration and commitment to excellence
Our take
Chime is part of the growing realm of fintech banks and providers, emphasising straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meagre interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $11.6B since its 2025 IPO. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base. That being said, Chime's IPO, rare in a financially uncertain period, proves that it has shifted from challenger to major player.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
Share this job
View 65 more jobs at Chime