Customer Success Manager, Renaissance
Nearpod
$68-80k
More information about location
Educational assessment technology and solutions
Job no longer available
Educational assessment technology and solutions
1001+ employees
Job no longer available
$68-80k
More information about location
1001+ employees
Company mission
To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.
Role
Who you are
- 2+ years of experience in Customer Success or Account Management
- Flexible and adaptive - ability to thrive in an environment where every day is different and appreciation for being able to work with different types of customers and territories
- Ability to operate in a highly efficient manner by balancing voluminous inbound requests with proactive outbound activities
- Fast learner who enjoys learning new software and techniques and has a technical competence
- Detail oriented and organized; document customer interactions with efficiency and precision
- Driven to exceed customer expectations
- Background in Education and/or with SaaS companies a plus
What the job involves
- As a Customer Success Manager (CSM) at Nearpod by Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal
- The goal is to not only retain customers, but to ensure that they have an outstanding experience with our platform(s) that drives successful student learning outcomes
- This role manages District and School level accounts and looks to drive successful implementations at scale while also achieving Renaissance’s business outcomes
- Drive adoption, retention, and expansion among some of our most valuable school customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals
- Build, lead, and leverage key partner relationships to build awareness across the entire district; and develop a communication cadence with customers to supervise account health and deliver excellent student learning outcomes
- Strategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey, anticipate customer needs, and adapt strategic plans according to metrics to achieve mutually beneficial long-term goals and desired outcomes
- Manage expansion sales process through qualification, needs analysis, product demonstration (in-person and virtual), negotiation and ability to sell benefits features
- Continuously self-educate about Nearpod’s products and solutions and the K-12 competitive landscape
- Actively seek to understand change and incorporate new processes and systems efficiently
- Curate success stories from districts to broaden Renaissance’s efficacy resources
- Nurture relationships with administrators and teachers using Nearpod and/or Flocabulary to guarantee that they are achieving their desired outcomes
Our take
Renaissance Learning is one of the largest U.S. providers and a global leader in reading, math, and assessment solutions for K-12 schools. Through acquisitions and development, Renaissance Learning is the parent company of a slew of educational companies, such as Nearpod, Illuminate Education, KeyPhonics, Schoolzilla, and more.
Used in 40,000 schools in more than 100 countries around the globe, the company powers some of the most recognizable assessment programs in education, such as Accelerated Reader (to support individual reading practice), myON (increasing students' access to high-quality reading materials), and myIGDIs (for accurate assessment of early learning).
Renaissance has a valuable reputation for being a company that truly addresses a range of educational needs faced by students by providing educators with the tools they need to help learners of all levels succeed. Its continuous growth within the space has the company well set to maintain a strong market share in an expanding and well-funded sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (1 round)
Feb 2014
$40m
LATE VC
Total funding: $40m
Company benefits
- Tuition Assistance (Up to $5,250)
- Career Development Platform
- Employee Assistance Program
- Employee Well-being Program to Cultivate Healthy Habits
- Premium Subscription to Calm
- Up to 20 weeks of Parental Leave (6 weeks unpaid, 14 weeks paid)
- 12 Paid Holidays
- Paid Vacation Time Off
- Flexible Work Schedules
- Milk Stork: Breast Milk Delivery Service
- World Class Benefits -Medical, Dental, Vision
- Expert Second Opinion
- Community and Company Events
- Telemedicine
- Accident, Critical Illness & Hospital Indemnity
- Short and Long Term Disability Options
- Weight Loss Program
- Employee Assistance Program
- Retirement and Investment Advice
- 401 (k) and Roth 401 (k)
- Health Savings Accounts
- Flexible Spending Accounts
- Identity Monitoring Protection
- Life Insurance with Company-Paid Premium
- Voluntary Life Insurance for Employee, Spouse, Children
- Employee Referral Program
- Commuter Benefits
Company HQ
Wisconsin Rapids, WI
Leadership
Chris Bauleke
(CEO)Former CEO of myON and Healthland. Was an SVP & General Manager at McKesson for 16 years before becoming President of Health Systems Performance Solutions.
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