Director of Product, Headway
Provider Experience
$255-300k
+ Equity
Therapist-by-insurance marketplace
Be an early applicant
Therapist-by-insurance marketplace
1001+ employees
Be an early applicant
$255-300k
+ Equity
1001+ employees
Company mission
To build a new mental healthcare system, rewired for access and affordability.
Role
Who you are
- Are a product leader with 8+ years of experience building user-centric products with complex workflows, with at least 4 years managing PMs
- Are a strategic thinker and strong executor who can connect the dots between user needs, business goals, and compliance requirements
- Have a track record of building products users love by deeply understanding their day-to-day workflows and pain points
- Thrive in ambiguous, fast-paced environments and bring clarity, focus, and momentum to your team and stakeholders
- Are a motivational leader and collaborator who excels at cross-functional partnership and building high-performing product teams
- Care deeply about delivering meaningful impact — for providers, patients, and Headway’s mission
- Nice to have: experience in healthcare, clinical tooling, or workflow-heavy B2B products — especially in practice management, EHR, or SaaS platforms
What the job involves
- At Headway, we’re building a national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Supporting providers isn’t just about connecting them with patients — it’s about delivering the tools they need to manage their practice with ease, confidence, and compliance
- Our providers are the heart of Headway’s mission — and empowering them with an easy-to-use platform is critical to both their success and the quality of care patients receive. Whether it’s saving providers time, simplifying documentation, or ensuring compliance, this role is at the center of our providers’ lives
- As Director of Product for Provider Experience, you’ll lead the product vision, strategy, execution, and team for the daily tools therapists use to run their practice on Headway
- This is a critical leadership role for Headway and our mission to make mental healthcare more accessible. By helping providers spend less time on administrative tasks and more time on care, you’ll directly support both provider satisfaction and patient access
- Own the vision and strategy for Headway’s core provider experience — delivering intuitive, magical, and compliant practice management tools
- Lead and scale a team of PMs focused on making it seamless for providers to manage their schedule, document sessions, develop treatment plans, handle intake forms, collect assessments, and more
- Partner deeply with cross-functional teams — design, engineering, clinical operations, compliance, data, and more — to build high-quality, high-impact product experiences
- Stay close to providers and their workflows, using insights, feedback, and data to inform priorities and continuously improve their core experience
- Advocate for provider needs internally, balancing compliance, operational, and product considerations to deliver practical, impactful solutions
- Be a strategic thought partner across the company on provider experience, clinical tooling, and practice management
Our take
1 in 4 US citizens are currently living with treatable mental health conditions, however, a vast majority of people are unable to access the care they need, the primary reason being cost. Headway connects clients with therapists who accept insurance as payment and provides independent practitioners with the tools and resources needed to serve their patients and manage administrative workloads.
Headway’s concept is timely, with national mental health under particular strain following events from the past few years. The company facilitates over 300,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures.
Covering 16 states and the District of Columbia, the company intends to broaden its presence across the US using its 2023 Series C funding of $125 million. This is a crucial avenue for further growth, as medical care deserts across the US mean the potential market is vast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
LATE VC
Oct 2023
$125m
SERIES C
Total funding: $327m
Company benefits
- Work from home opportunities
Company HQ
Tribeca, New York, NY
Leadership
Andrew Adams
(CEO)Worked as a Product Analyst at Spring, and was a Software Development Engineer Intern at Amazon.
Salary benchmarks
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