Windows Platform Support, Interactive Brokers
Office located in North Wall Quay, Dublin
Online broker
Open for applications
Online broker
1001+ employees
Open for applications
Office located in North Wall Quay, Dublin
1001+ employees
Company mission
To create technology to provide liquidity on better terms.
Role
Who you are
- This role requires strong technical knowledge, excellent communication skills, and a high sense of urgency
- You should demonstrate patience when assisting colleagues with varying levels of technical expertise and be dependable, proactive, and committed to resolving issues thoroughly
- Associate degree in Computer Science or related field preferred
- Certifications such as A+, Network+, Microsoft, or VMware are a plus
- Minimum of 2 years of technical support experience
- Strong organizational, prioritization, and multitasking skills
- Collaborative team player who shares knowledge and supports team growth
- Ability to explain technical concepts to non-technical stakeholders
- Excellent interpersonal, written, and verbal communication skills
- Detail-oriented, flexible, and self-motivated
- Resourceful and proactive in problem-solving
- Capable of managing multiple high-priority tasks in a fast-paced environment
- Strong knowledge of Microsoft Windows desktop operating systems
- Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
- Strong understanding of the Microsoft Office suite
- Working knowledge of:
- Entra ID and Azure Services
- Administrative scripting (PowerShell, Python, etc.)
- Intune packaging and PC deployments
- TCP/IP protocol stack, and Wi-Fi
- DNS and DHCP
- Supporting pc’s in an Active Directory, environment
- Office 365 cloud application suite
- Desktop imaging, application deployment, and hard drive encryption
- Active directory, domains and group policies
What the job involves
- IBIE is seeking a Windows Platform Specialist to join its Windows Team. As a Windows Platform Specialist, you will provide first-level support for Microsoft Windows platform-related issues. You will assist business and development end-users via phone, email, and a centralized ticketing system
- Provide technical support for issues related to computer systems, software, and hardware, ensuring timely resolution in line with departmental SLAs
- Assist users via phone, email, in-person, or remote support tools
- Troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals
- Install operating systems, applications, and drivers; configure system settings according to departmental standards
- Diagnose root causes using troubleshooting tools and implement permanent solutions to prevent recurrence
- Document resolutions in the department knowledge base and contribute to self-help resources
- Maintain accurate incident records, including contact attempts and resolution details; escalate as needed
- Participate in departmental and firmwide IT projects
- Attend training sessions and team meetings to support departmental goals
- Communicate professionally with employees at all levels, including executives, to promote a positive image of the IT department
- Maintain clear and effective communication with technical and non-technical colleagues
- Participate in scheduled coverage rotations as assigned
Our take
Interactive Brokers is an automated electronic broker, empowers users to analyse global stock markets, manage portfolios, and explore diverse investment assets. With a history spanning over 45 years, the company has thrived by adapting to evolving digital trading trends. Its comprehensive suite of services includes analytical tools, asset marketplaces, and seamless third-party integration, enhancing portfolio management capabilities.
Boasting over $11.6 billion in equity capital, Interactive Brokers remains at the forefront of industry innovation. The company has embraced the rising popularity of cryptocurrency, offering customers access to crypto trading through a partnership with Paxos Trust Company. This proactive approach reaffirms Interactive Brokers' position as a forward-thinking player in the ever-changing trading landscape.
Recently, Interactive Brokers expanded its trading hours for U.S. Treasury bonds to 22 hours a day, allowing global clients to trade during their local hours and quickly respond to market news. This extension reflects the company's commitment to flexibility and comprehensive service, meeting the diverse needs of clients in over 200 countries and territories.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Retirement plan 401(k) with a competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits and company-paid medical healthcare premium
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Paid time off and a generous parental leave policy
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events, including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
- Modern offices with multi-monitor setups
Company HQ
Greenwich, CT
Leadership
Thomas Peterffy
(Chairman)Former computer programmer and architectural draftsman. They played a role in developing the first electronic trading platform for securities at the American Stock Exchange.
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