Senior Risk Investigator, Mercury

KYC

$85.5-118.8k

+ Stock options. Salary varies depending on location. For applicants based in Canada, the salary is CAD $89,800 - $112,300

Senior and Expert level

New York

San Francisco Bay Area

Remote from Canada, US

Banking services for startups

Open for applications

Banking services for startups

501-1000 employees

FintechB2BBankingFinancial Services

Open for applications

$85.5-118.8k

+ Stock options. Salary varies depending on location. For applicants based in Canada, the salary is CAD $89,800 - $112,300

Senior and Expert level

New York

San Francisco Bay Area

Remote from Canada, US

501-1000 employees

FintechB2BBankingFinancial Services

Company mission

To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.

Job

Company

Role

Who you are

Have 5 - 10 years of experience related to KYC, Risk Investigations, AML, or Sanctions
Have 2+ years of experience building programs or processes
Have a strong understanding of Financial Services (or any other highly regulated) environments
Have experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required
Have experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc)
Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
Be accountable for accuracy of information gathered while maintaining quality control standards
Love problem solving and making teams, products, and processes more efficient
Be curious about the US banking system, startups, and ecommerce companies

What the job involves

We are seeking a detail-oriented Senior Risk Investigator, KYC to join our team. In this role, you will be responsible for overseeing Business Process Outsourcing (BPO) activities, ensuring adherence to established procedures and standards
You will work to enhance existing queues to be BPO ready and develop new KYC/EDD controls to support new product launches, such as personal banking* services
Additionally, you will collaborate with cross-functional teams to improve Mercury's KYC program by implementing automation, customer risk ratings, and 3rd party verification software while minimizing customer friction
You will report directly to the KYC Manager and will be supported by a highly functional Risk team
Partner cross-functionally with Compliance, Legal, Product, Risk Strategy and additional groups to enhance Mercury’s ongoing due diligence program and drive efficiency using data and technology
Contribute to the development of Quality Control (QC) and Quality Assurance (QA) processes for existing and new controls
Draft and refine desktop procedures for various KYC/EDD controls
Assist in the creation of metric dashboards to monitor control performance and remediation status
Assist in KYC Refresh of current Client population as needed to ensure their information remains up to date
Conduct KYC/EDD reviews of new and existing clients
Handle to Respond for Information (RFI) requests from wire partners on organizations and transactions
Minimize Mercury’s sanctions exposure and reputational risk through the review and adjudication of sanctions, PEP, and Adverse Media alerts
Identify opportunities to reduce unnecessary volumes through false positive rule proposals

Our take

Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.

Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.

By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

50% employee growth in 12 months

Glassdoor (4.5)

Trustpilot (4)

Company

Funding (last 2 of 5 rounds)

Mar 2025

$300m

SERIES C

Jul 2021

$120m

SERIES B

Total funding: $450.9m

Company benefits

Health, dental, & vision
12+ weeks of paid parental leave
$600 USD custom WFH equipment setup
Unlimited vacation policy (with a mandatory minimum)
Retirement matching up to 4% of base salary (401k/RRSP)
Paid 6-week sabbatical after the 5-year mark
Annual $1K USD learning & development budget
Unlimited book budget
Weekly $100 USD food budget
Monthly $100 USD wellness budget
Monthly $50 USD cellphone reimbursement
Pet-friendly offices with free tea & lunch

Company HQ

SoMa, San Francisco, CA

Leadership

Jason Zhang

(COO)

Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.

Immad Akhund

(CEO)

Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.

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