Senior Customer Success Manager, Netradyne
$130.3-153.3k
3 days a week in office
AI-driven dash cams for commercial vehicle fleets
Posted today
AI-driven dash cams for commercial vehicle fleets
501-1000 employees
Posted today
$130.3-153.3k
3 days a week in office
501-1000 employees
Company mission
To transform road and fleet safety by using advanced vision technology to change the way drivers interact with the road around them, therefore creating safer roadways for today and smarter roadways for tomorrow.
Role
Who you are
- Minimum of 7 years of experience as a Customer Success Manager or Account Manager in a software solution and ongoing relationship management role, with a proven, demonstratable track record of success in managing large mid-market and enterprise accounts
- Excellent verbal and written communication, organizational, and interpersonal skills, with experience in hosting webinars and meetings
- Demonstratable ability to present complex topics and strategic directives to a customer leadership team
- Experience with pricing, c-level negotiations, and sales practices in SAAS environments
- Strong ability to build and nurture positive relationships with clients across all levels of their organization, including c-level executives
- Ability to work in a fast-paced and dynamic environment, with a flexible and quick-to-adapt mindset
- Bachelor's degree in a technical discipline or equivalent level of training/experience
- Minimum 3 years of experience using a CRM/Customer Success Solution (Salesforce, Gainsight) to summarize and plan customer interactions and create and track add-on and renewal opportunities
- Proven ability to solve difficult challenges, develop creative solutions, and provide strong consultative direction
- Knowledge of commercial vehicle telematics and communication protocols, and 12/24v in-cab solutions is a plus
- Estimated travel 25%-40%
What the job involves
- As a Senior Customer Success Manager at Netradyne for the Amazon team, you will play a crucial role in the success and growth of our largest customer
- You will be the primary point of contact for multiple Amazon workstreams and responsible for managing their relationships throughout the customer lifecycle
- You will lead the deployment and optimization of our platform to meet their unique needs and goals, while ensuring maximum business outcomes
- You will act as a subject matter expert on our platform and consult with the customer on change management, report requests, process creation and driving, and other related topics
- Project manage and drive internal operational process establishment and execution
- Installation progress and successful validation
- IDMS enhancements
- SLA, machine learning and operational data metrics (WBR)
- Inventory management
- Post installation repair management
- RMA procedures
- Reporting and data visibility requirements internal and customer facing
- Shipment supply management
- Look for data deviations, gaps in processes or and document. Provide solutions and work with cross function teams to drive objectives to closure
- Provide a voice for your customers and act as a single point of contact to coordinate cross-functional teams internally to drive toward expedient customer-centric decisions and problem resolutions
- Continuously improve processes and methodologies to drive customer success, provide feedback on SOPs, process improvements, etc
- Conduct regular Executive Business Reviews to identify customer opportunities and provide ongoing reinforcement of value and strategic program recommendations
- Act as a subject matter expert and consult with clients on change management, coaching workflows, communication planning, and other related topics
- Establish and maintain a consistent cadence of customer touchpoints to expand and deepen our relationships and grow customer loyalty
- Establish a trusted advisor relationship across the client’s organization, from executive sponsors to day-to-day contacts to ensure customers recognize the value they are realizing from our products and services
- Work with cross-functional international teams to deliver outstanding customer satisfaction (Sales, Support, Product, Prof Services, etc.)
- Act as a liaison between Netradyne (product management, operations, professional services, etc.) and clients, with emphasis on communicating roadmap and providing client feedback to improve our products and services
- Leverage customer relationships for prospect and event references
- Train and mentor other Customer Success Managers on the team
- Keep up to date with industry trends and technologies and share knowledge and expertise with the team
- Track account activities in Gainsight, complete Calls-to-Action, and proactively monitor your customer’s health via Health Scoring
- Other duties as assigned
Our take
Ensuring safe driving is essential for the smooth operation of commercial vehicle fleets, but this is difficult without insight into the way workers drive. Whilst fleets use dash cams to diagnose what went wrong in the event of a collision, such details are limited and can only be provided after it is too late to improve safety standards.
Netradyne provides AI-driven dash cams for commercial vehicle fleets, leveraging computer vision to provide visibility into data points such as driver distraction and distance from other cars. This data is provided in real-time to provide audio alerts to correct the behavior of drivers, whilst also being aggregated into compliance scores to calculate the safety standards of each driver.
Whilst dash cams are nothing new, Netradyne stands out by applying them to computer vision and AI, helping businesses to improve visibility into the safety of their commercial fleets. The company claims to improve the compliance scores of drivers by 90%, reducing the likelihood of accidents that could ultimately be detrimental to driver safety and business operations. 2022 funding of $65 million will be used to accelerate Netradyne's business growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2025
$90m
SERIES D
Jul 2021
$150m
SERIES C
Total funding: $287.6m
Company benefits
- Yearly Bonus
- Company Paid Health Care, Dental, and Vision Coverage
- Three Health Care Plan Options
- Generous PTO and Sick Leave
- 401(K)
- Disability and Life Insurance Benefits
- $50 phone stipend per pay period
Company values
- We are customer loyalists
- We operate with integrity
- We are inventors
Company HQ
University City, San Diego, CA
Articles
Leadership
Avneesh Agrawa
(CEO)Senior Vice President of Technology and Product Management, and President of the India & South Asia Branch of Qualcomm from 2005 to 2015.
David Julian
(CTO)Principal Engineer and Manager of Qualcomm from 2003 to 2015. Experience as PhD Student of Information Theory at Standford University from 1997 to 2003.
Salary benchmarks
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