Senior Services Consultant, Xelix

• The successful candidate would have experience in working with Enterprise customers leading software implementations
• They must demonstrate excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers
• This role would be ideal for a candidate looking to leverage and hone their existing customer relationship management skills whilst gaining experience of leading projects and gaining technical knowledge of Xelix
• Minimum 8 years of work experience
• Experience of project management/implementations for Enterprise customers or large organisations
• Understanding of File Transfer protocols, IT project delivery and software security considerations
• Excellent customer relationship management
• Commercial acumen demonstrable by examples

Desirable

• The Senior Services Consultant leads the implementation of Xelix for customers and partners by serving as the project manager, and technical expert
• This is an exciting role working within two functions within Xelix’s Professional Services team: Implementations and Partner Implementations
• The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and can use the platform as designed
• The ability to manage internal and external stakeholders, proactively mitigate risk and translate technical information for non-technical personnel are key success factors
• As Xelix is a growing company, there are plenty of avenues for growth, and the progression in this role can be towards a career pathway in Professional Services, Pre-Sales or Customer Success
• Leading Implementation team on projects, and being the key point of contact for customers and/or partners
• Risk management and change management