Technical Product Support Analyst, ASI

Technical Services

$45-50k

Junior level

Remote from US

More information about location

Media, marketing and education organization

Job no longer available

Media, marketing and education organization

201-500 employees

B2BEnterpriseMarketplaceEducationDigital MediaAdvertising

Job no longer available

$45-50k

Junior level

Remote from US

More information about location

201-500 employees

B2BEnterpriseMarketplaceEducationDigital MediaAdvertising

Company mission

To be the trusted partner of the promotional products industry by fostering its success every step of the way. To encourage growth and innovation, ASI provides the industry’s technology, education, events, research, news content and business connections.

Job

Company

Role

Who you are

2-3 years Technical Support or Customer Service Call Center experience required
High School/GED equivalent
Proven ability to complete accurate data entry
Professional phone demeanor required

Desirable

Technical school certification
Bi-lingual skills are a plus

What the job involves

In this role, you will provide ASI’s distributors and suppliers with product support and training in how to use electronic and digital products to grow their businesses faster and more profitably
Responding timely, proactively and accurately to incoming telephone calls, chats, web requests and email inquiries
Promoting self-service material during support calls and emails
Offering members comprehensive training, guidance and recommendations related to new and existing products
Training members to use our search tools, print materials, software and online products, including: ESP Platform (Web, CRM, Orders, Mobile, Websites), and ESPOnline, for quick solutions. Verbally walking members through using all products
Prioritizing and attending to all inquiries with friendliness and professionalism while focusing on attaining first call resolution goals
Handling escalated issues and resolving as many as possible before referring them to a Senior Product Support Analyst or to management
Instructing members on installation of basic hardware and software via the telephone, internet and written instructions
Offering assistance and explaining the benefits of ASI membership after identifying up-sell and new business opportunities
Identifying demand for new product features and submitting recommendations to the Management team
Other duties as assigned by manager

Our take

The Advertising Specialty Institute (ASI) is the world's largest provider of technology and B2B services for the promotional products industry. Connecting suppliers who create promotional items with distributors, helping companies brand and market themselves effectively.

With a wide range of tools and services, ASI supports 25,000 clients across 53 countries, making it easier for them to find the right products and grow their business.

Its platform provides a space for suppliers to showcase their products, allowing distributors to easily access and purchase them. ASI also provides valuable industry insights, educational resources, and cutting-edge technology solutions that help clients stay competitive.

With a rich history dating back several decades, ASI has continuously evolved, adapting to new technologies and market trends to better serve its clients in changing times. With this commitment to innovation, ASI remains a trusted partner for businesses around the world and looks like it will continue to for many years to come.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Company benefits

Medical, Dental, and Vision coverage, available on day one of employment
Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group
12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love)
Free Health and Wellness programs
Free 24/7 access to Magellan Employee Assistance Program and Teladoc
Day one 401(k) with company match
Paid holidays, floating days, and paid time off (PTO)
Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space

Company HQ

Trevose, Feasterville-Trevose, PA

Leadership

Timothy Andrews

(CEO, not founder)

They joined ASI in 2003 and have served as President and CEO since. Prior to this, they were the CEO of Primedia Business Magazines & Media as well as working in a variety of Editorial, Marketing, and Product Development roles at Dow Jones.

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