Senior IT Project & Program Manager, Pinterest
Asset Management
$110.5-227.5k
More information about location
Visual bookmarking tool for saving & discovering creative ideas
Be an early applicant
Visual bookmarking tool for saving & discovering creative ideas
1001+ employees
Be an early applicant
$110.5-227.5k
More information about location
1001+ employees
Company mission
To bring everyone the inspiration to create a life they love.
Role
Who you are
- Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance
- Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations
- Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority
- Experience partnering cross-functionally with Procurement, Finance, Legal, and Security
- Strong written and verbal communication skills, with the ability to prepare executive-ready materials
- 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field
- Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact
- Preferred: experience with metrics and ticketing/support tools such as Zendesk
- Bachelor’s degree in Information Systems a related field or equivalent experience
What the job involves
- The Team: Are you passionate about asset and vendor management, service excellence, and using data to drive better outcomes?
- Join Pinterest's IT Vendor & Asset Management team, where we manage the partnerships, tools, and metrics that keep IT service delivery running smoothly for every employee, worldwide
- In this role, you'll take our existing managed-service model to the next level, deepening how we manage and measure our external service-delivery partners as the team scales
- Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability
- Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets
- Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations
- Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services
- Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships
- Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization
- Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve
- Partner with IT leadership on budget planning and forecasting for vendor-delivered services
- Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings
- Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time
Our take
Inspiration and ideas can pop into your head at any time, and with the growth of social media and networking, sharing these interests and gaining exposure has never been easier. Pinterest exists to display these moments visually, as a kind of digital pinboard allowing users to save and share digital images which have inspired them.
Pinterest's emphasis on visual discovery has differentiated it from competitors and created a more positive and fulfilling experience for its users. Pinterest in many ways provides a respite from the ceaseless negativity that plagues social media such as Facebook and X, and this is perhaps responsible for its userbase expanding to 600M by late 2025.
With this type of success, Pinterest's future feels full of possibility. Recent industry chatter suggests that OpenAI may be eyeing the platform, which has sparked exciement for some and concern for others. While nothing is confirmed, the discussion highlights just how valuable Pinterest has become. Whether through potential partnerships or continues independent growth, Pinterest is very much going to keep on innovation and growing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company HQ
SoMa, San Francisco, CA
Leadership
Bill Ready
(CEO)Prior to joining Pinterest in 2022, Bill was the President of Commerce, Payments & Emerging Markets at Google.
Salary benchmarks
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