B2B Account Specialist, Empatica
+ Employee stock options
Medical wearables and AI
Be an early applicant
Medical wearables and AI
101-200 employees
Be an early applicant
+ Employee stock options
101-200 employees
Company mission
To create groundbreaking technology that is friendly, caring, and more human.
Role
Who you are
- Has at least 3 years of experience in a professional context, preferably in customer support
- Has previous experience with using help desk software, Zendesk knowledge is a plus
- Is respectful, patient, and positive even if dealing with difficult people, yet assertive when needed
- Is an excellent writer and communicator
- Is tech savvy and has the ability to quickly understand new products, and master new tools and platforms
- Is familiar with processes for collecting user feedback and in translating them into actionable insights
- Is comfortable working with targets and metrics
- Is comfortable receiving and responding to phone calls
- Is able to work both independently and as part of a team
- Is proficient in English
What the job involves
- At Empatica we embrace innovation, and make products that are changing the face of healthcare. You will be the ultimate person responsible for Empatica’s customer success!
- You will be required to work closely with various teams in Empatica, ensuring customer feedback is incorporated into our products, the communication with customers is handled with the highest quality and Empatica’s culture is embraced in every interaction
- Guarantee high-quality service, provide help to customers, investigate and solve problems
- Support our B2B customers across web, email, and phone queries
- Share feedback with the team and company, and identify trends and insights into user needs required to improve our products
- Cooperate with the technical teams to produce easy-to-understand guides and articles (you can read our support center to see the kind of content we produce)
- Develop service procedures and standards
- Deliver successful experiences for our clients while building a strong relationship between them and Empatica
- Be the B2B first contact for order edits/cancellations
Our take
Empatica is an MIT Media Lab spinoff that designs medical grade wearables for collecting and interpreting physiological data. Among the many companies looking to capitalize on tech developments to create fine-tuned personal health monitoring wearables, Empatica stands out both for its quality of product and remarkable applications.
The Embrace wrist device was the first to be FDA cleared as a seizure alert solution for adults and children aged 6 and up, and Empatica has partnered with NASA’s Translational Research Institute, the US government’s BARDA DRIVe initiative, and the U.S. Army Medical Research and Development Command, along with private organizations looking to improve health outcomes for employees and recovering addicts.
It’s continuing to develop new products with outstanding applications in other fields, too, making substantial progress in the field of remote patient monitoring and early detection of infectious transmissions. With the company’s rapid growth, partnered with demonstrable success in the growing market of remote care, Empatica looks set to carve out an impressive position going forwards.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2022
$30.3m
SERIES B
Jun 2020
$0.8m
GRANT
Total funding: $38.1m
Company benefits
- Stock options
- Flexible work hours
- Free Kindle
- Personal growth programs
- Free healthy lunch every day
- Summer retreat in Sardinia
- Gym membership
- Health insurance
- Remote working
Company HQ
Downtown Crossing, Boston, MA
Leadership
Matteo Lai
(Co-Founder & CEO)A computer science graduate turned serial entrepreneur, who co-founded C-Lab Association, Taaac Srl, and Shicon before cofounding Empatica in 2011.
Simone Tognetti
(Co-Founder & CTO)A PhD graduate whose research focused on the measurement of emotions from physiological data in real-life. Subsequently worked as a Software Engineer at Taaac.
Rosalind Picard
(Co-Founder & Chief Scientist)Rosalind has been an MIT professor for over three decades, serving as the Director of Affective Computing Research and Co-Director of Advancing Wellness. Also co-founded Affectiva.
Maurizio Garbarino
(Co-Founder & Chief Software Architect)With a PhD in computer science, subsequently held a Graduate Teaching Assistant position at the Politecnico di Milano before moving on to a Software Engineering role at Taaac.
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