Payment Operations Manager, Airbnb
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- The candidate must have previous experience working at and is well-versed with the requirements of a regulated FCA financial payment entity within the UK
- Additionally, they should demonstrate a problem-solving mindset complemented by strong analytical skills. Moreover, they should be adept at managing multiple strategic projects simultaneously while also overseeing the execution of daily regulated 'BAU' activities
- Bachelor Degree or similar with 10+ years of relevant work experience
- Must have a good understanding of the FCA regulatory framework and requirements for e-money institutions (such as UK Payment Services Regulations, Electronic Money Regulations, Consumer Duty)
- Experience working in a regulated financial services environment (UK/EU) a plus
- Experience with software product development processes and methodologies (Agile, Scrum) a plus
- Sound knowledge of payment systems and technology as well as keeping up to date with relevant innovations in the field
- An analytical approach to measuring/optimizing performance and achievement of key objectives
- Ability to identify operational inefficiencies, develop solutions, and implement process improvements
- Experience with Google G-Suite (documents, sheets, slides, shared drive)
- Familiarity with additional project management tools (Asana, Airtable, LucidChart) or other administrative tools (Docusign) a plus
- Strong written and verbal communication skills, with the ability to convey information clearly and concisely
- Ability to own and execute projects independently, and to manage multiple competing priorities
- Comfortable to work across various profiles & stakeholder groups to achieve objectives
- Ability to work autonomously as an individual contributor as well as collaborate with teams
- Desire to learn and embrace a continuous improvement mentality
What the job involves
- As a Payments Operations Manager, based in the UK (London office) with flexible working arrangements, you will report to the Managing Director within Airbnb’s UK payments entity and take ownership for managing the operational support activities for Airbnb Payments UK (APUK) and their other regulated entities around the globe
- This role is responsible for ensuring the APUK entity fulfills all regulatory obligations and is delivering positive outcomes to its payments service users
- Activities will include and not limited to a variety of areas of focus including the execution of Consumer Duty outcome monitoring, FOS reporting, assist in the management of APUK’s operational resilience framework, business continuity plan, board of director decks, MIC meetings, and assisting the team in the preparation of required regulatory reports/filing data and ongoing BAU support
- Coordinate and manage the execution of APUK’s regulatory obligations, including Operational Resilience, Incident Management, and Consumer Duty
- Perform horizon scanning for forthcoming regulations, supervisory guidelines, or industry initiatives which impact APUK
- Analyze of company roadmap and identify items which merit additional attention/consideration
- Facilitate alignment across Airbnb group’s payment entities
- Assist MD and Senior Regulatory Operations Manager on day to day operations and reporting
- Lead the execution of various projects, such as composing regulatory reports, refining or developing new data insights, or preparing and executing business continuity test scenarios
- Take ownership of APUK’s operational monitoring as it relates to risk, outsourcing, and regulatory compliance
- Prepare input & present at APUK governance and oversight forums (including Management Internal Controls and Board of Directors)
- Oversee the processing of incoming regulatory communications, support escalations & legal correspondences
- Manage communications with key stakeholder groups (internally & externally)
- Participate in internal/external forums which relate to APUK’s operations
- Lead an annual review exercise to revise and update APUK’s operational policies
- Define, implement, and monitor the successful application of new operational procedures and protocols for APUK, as necessary
- Maintain oversight of the versioning and appropriate archiving of the internal documentation
Salary benchmarks
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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