IT Help Desk, Monday.com
3+ days a week in office
Workplace management platform
Open for applications
Workplace management platform
1001+ employees
Open for applications
3+ days a week in office
1001+ employees
Company mission
Monday.com's mission is to create a tool that people will love to use - one that’s fast, beautiful & responsive.
Role
Who you are
- 2+ years of proven working experience in help desk and IT supporting 200+ users
- Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X- big advantage)
- Experience with G-suite / Microsoft Office 365
- Experience with Okta
- Customer service oriented, strong communication skills, and ability to thrive under pressure
- Excellent analytical and problem-solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Experience with video conference systems
What the job involves
- Monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the London office employees locally and a total of 2000+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale
- Take care of everything from configuration to control and maintenance, troubleshooting and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services
- Provide 1st level support to all monday.com employees around the world
- Respond to IT support tickets, and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely
- Support internal users in order to solve problems related to their workstations
- Configure, install and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals
- Work with A/V conferencing systems to support internal/external meetings or company events as needed
- Provide basic network assistance LAN, Wireless, and VPN
Salary benchmarks
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.
Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$150m
SERIES D
Jul 2018
$50m
SERIES C
Total funding: $234.1m
Company benefits
- Equity benefits
- Wellness benefits
- Pet-friendly office
- Work from home opportunities
- Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience
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