Head of Engineering, Napo Pet Insurance
£100-130k
2-5 days a week in office
Pet insurance provider
Job no longer available
Pet insurance provider
21-100 employees
Job no longer available
£100-130k
2-5 days a week in office
21-100 employees
Company mission
Napo's mission is to ensure that pet owners have everything they need so that that their pets live long, healthy and happy lives.
Role
Who you are
- Have a track record hiring, mentoring and leading a large team (20+) of engineers in a fast-paced environment
- Are a product thinker who goes beyond just thinking about the code but are also keen on understanding customer needs and product strategy
- Are a highly collaborative and pragmatic individual passionate about solving ambiguous problems, building products and code craftsmanship
- Thrive from shipping early and often following modern practices like continuous delivery
- Have expert knowledge of at least one modern web-oriented language (Python, Ruby, Javascript, PHP, etc.) and related web frameworks
- Have a strong understanding of modern databases including at least one relational database system
- Are comfortable architecting and implementing high-quality APIs following best practices
What the job involves
- Collaborate with the co-founders on the product vision, hiring plans and technological direction
- Collaborate closely with the Web and Backend lead engineers on capacity planning, growing team members and technological decision
- Work closely with customer functions of the business such as Product, Design, Customer Champions and Claims assessors to define and build end-to-end experience for customers and internal-facing products
- Hire, ramp-up, lead and upskill back-end, web and mobile engineers
- Make major contributions to our product as it evolves
- Organise design and code reviews
Salary benchmarks
Our take
High claims and a small market have traditionally made pet insurance an unappealing option for big insurers. With household pet ownership ballooning in the UK over the pandemic, however, that market is growing, and a flurry of startups are cropping up to cash in. Napo is a relatively young entrant to the scene, offering a comprehensive platform of low-excess insurance and wellbeing services for British pet-owners.
Pet insurance customers are a different and a more discerning breed to, for example, car insurance customers. Providers need to court pet-owners with a more comprehensive suite of coverage, including advertising costs and rewards for missing pets, and bereavement counselling. Napo ticks all these boxes, but they are rapidly becoming an industry standard in a way that requires more to stand out.
Trupanion, for example, are investing in high-tech streamlining solutions to help facilitate scaling without service quality taking a hit. And the larger, better established pet insurtech, Bought by Many, recently won a hefty sum in the pet industry’s largest VC investment deal. Napo have a friendly brand, and are entering into a growing market, but will have to adapt fast to keep pace.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2025
$15.9m
SERIES B
Nov 2022
$19.8m
SERIES A
Total funding: $41.6m
Company benefits
- Generous stock options package
- Remote-friendly work environment (we ideally have people in the office 2 days per week - it's a nice office in central London!)
- Flexible working hours and leave policy (25 days annual holidays - excluding bank holidays), plus your birthday as an additional day off 🎁
- All the equipment you need to do your best work
- Budget for personal growth and training
- BUPA health insurance plus unlimited GP video consultations
- YuLife app (we're a bit obsessed with Yudoku...)
- Company-funded therapy when you need it
- And of course, pet insurance for your beloved pets!
Company HQ
Chelsea, London, UK
Leadership
Ludovic Lacay
(CPO)Previously CPO at Tictrac, before moving on to work as Product Lead at Facebook.
Prior to Napo, he was co-founder and CBO at Tictrac, then Executive Director of Business Development and Partnerships at Babylon Health.
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