Commercial Operations Manager, Cruise

• Bachelor’s degree in business, engineering or a related field
• 6+ years of professional work experience in product/av operations, management consulting, rideshare, mobility sectors
• 2+ years of experience directly managing teams
• Proficiency in Excel and/or Google Sheets
• Ability to handle dynamic assignments, including flexible schedules
• Ability to keep calm and perform well under pressure
• Comfort with ambiguity; bias to action
• Ability to connect with people of all backgrounds and offer immediate, fair, and honest feedback when needed
• Willingness to go above and beyond to fulfill the company’s mission

Desirable

• In this position, you will lead our Field Service and Pit Crew teams and closely collaborate with engineering, commercialization, service and other teams to implement driverless operations and expand and scale our operation
• Establish and drive the highest standards for driverless operations to ensure everyone is operating safely
• Manage night operations and personnel at Launch and Land sites in SF to improve vehicle uptime
• Manage a team of Field Service Coordinators, Field Service Representatives, Operations Coordinators, and Pit Crew members
• Coordinate with Non-Commercial/R&D AV Operations to manage fleet movements, charging and maintenance to ensure vehicle availability and readiness
• Provide key feedback and updates to counterparts and leadership as needed on key issues and information
• Drive continuous improvement through experimentation and process optimization in service of safely increasing vehicle uptime
• Serve as a key partner in hiring, managing, developing, reviewing and terminating personnel