Manager of Customer Experience Strategic Initiatives, Nexamp
$120-145k
Clean energy solution provider
Be an early applicant
Clean energy solution provider
201-500 employees
Be an early applicant
$120-145k
201-500 employees
Company mission
To build the future of energy that is clean, simple, and accessible.
Role
Who you are
- 6+ years of experience in project management, program management, operations, or related fields
- 2+ years of experience managing and developing high-performing teams
- Bachelor’s degree in public policy, business, project management, finance, or related field
- Proven experience leading complex, cross-functional initiatives from ideation through implementation and sustainment in environments
- Demonstrated experience identifying and proposing strategic initiatives that drive measurable business outcomes
- Experience building or scaling project management processes, frameworks, or operating models
- Strong experience working in fast-paced, evolving environments with competing priorities and ambiguity
- Proven ability to influence senior stakeholders and drive alignment without direct authority
- Demonstrated experience leading change management efforts for complex, cross-functional initiatives within customer-facing functions, with a track record of driving adoption while maintaining operational continuity
- Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today
- Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality
- Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
- Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
- Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
- If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply
What the job involves
- Nexamp is seeking a Manager of CX Strategic Initiatives to shape and operationalize strategic priorities across Customer Experience and Marketing by driving alignment among senior leaders and ensuring focus on the highest-impact initiatives
- In this role, you will translate business objectives into a cohesive, prioritized portfolio of work, proactively identify performance gaps, and drive cross-functional alignment to support successful execution
- You will also help elevate project management maturity by building scalable frameworks and empowering leaders to deliver consistently against the organization’s most critical goals
- This role is hybrid based out of our Boston, Chicago, or Washington D.C. office and reports to the Director, Revenue Optimization
- Drive strategic alignment across Customer Experience and Marketing leadership by translating business goals into a clear, prioritized portfolio of high-impact initiatives
- Lead and develop team performance by coaching a lean group of project managers to consistently deliver complex, cross-functional initiatives tied to critical KPIs
- Own end-to-end execution of the initiative portfolio, ensuring disciplined scoping, planning, delivery, and sustainment that balances speed, risk, and business impact
- Lead change management for strategic initiatives across Customer Experience and Marketing, developing adoption strategies and stakeholder engagement plans that drive successful implementation while preserving existing customer-facing workflows and service continuity
- Leverage data insights to identify and prioritize value creation opportunities by interpreting performance trends, customer outcomes, and operational signals in partnership with analytical resources
- Influence resource allocation decisions by building compelling business cases and aligning senior stakeholders on initiative direction, tradeoffs, and resource allocation
- Establish and scale execution frameworks by implementing standardized project management tools, governance, and best practices that improve consistency, accountability, and throughput
- Elevate organizational capability by embedding scalable processes, decision frameworks, and continuous improvements that increase execution consistency, throughput, and overall business impact
Our take
Nexamp stands as a leading force in the shift towards a new era of clean energy. Specializing in solar energy solutions, the company spearheads the design, construction, and operation of solar assets throughout the US.
By offering subscription-based access to solar farms, Nexamp enables homeowners, businesses, and municipalities to harness solar energy benefits without the burden of upfront costs or risks. With a diverse portfolio and a customer base exceeding 70,0000, Nexamp's unwavering commitment to accessible, sustainable energy has solidified its position as an industry leader.
Bolstered by a substantial influx of funding in 2025, Nexamp is poised for expanded influence. This financial boost will fuel the development of a 6 GW project pipeline. It's already started 49 solar and battery storage projects, extending the benefits to thousands of households and furthering its mission towards a sustainable energy revolution.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2024
$2m
GROWTH EQUITY VC
Apr 2024
$520m
GROWTH EQUITY VC
Total funding: $1.0bn
Company benefits
- Health benefits starting day one
- Company sponsored service days
- Company contributed HSA account
- Cell phone reimbursement
- Flexible hybrid work arrangements
- Educational assistance
- Flexible time off
- Parental leave
- 401k company match
- Commuter/transit benefits
Company HQ
Financial District, Boston, MA
Leadership
Will Thompson
(Co-Founder & Senior VP)Graduated from Tufts University with a BASc in Environmental Engineering. Previously served as a Captain in the United States Army and as a Commander in the U.S. Coast Guard. Also worked as an Assistant Project Manager at CDM Smith.
Salary benchmarks
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