Digital Customer Success Manager, Securiti

CSM

Salary not provided

+ Stock options

AWS

GCP

Linux

Azure

Windows

Mid and Senior level

Remote from US

Travel up to 30%

Unified data intelligence & cloud security

Job no longer available

Unified data intelligence & cloud security

1001+ employees

B2BArtificial IntelligenceEnterpriseCompliancePrivacySaaSCyber Security

Job no longer available

Salary not provided

+ Stock options

AWS

GCP

Linux

Azure

Windows

Mid and Senior level

Remote from US

Travel up to 30%

1001+ employees

B2BArtificial IntelligenceEnterpriseCompliancePrivacySaaSCyber Security

Company mission

To enable enterprises to safely harness the incredible power of data and the cloud by controlling the complex security, privacy and compliance risks.

Job

Company

Role

Who you are

3+ years of hands-on experience with the Securiti platform in Technical Support, Professional Services, Sales Engineering, or Customer Success roles
Strong communication and coaching skills, with the ability to simplify technical detail into clear, customer-facing value stories
Background working with enterprise customers in data security, privacy, or governance
Familiarity with SaaS and multi-cloud (AWS, Azure, GCP) architectures and hybrid deployments across Windows and Linux environments
Solid understanding of data security concepts including discovery, DLP, encryption, masking, and access control
Proven ability to configure, troubleshoot, and explain complex Securiti capabilities
Travel up to 30%

What the job involves

As a Digital Customer Success Manager (CSM), you will combine technical expertise with scalable customer engagement
You will enable Securiti’s Customer Success Managers with the knowledge, tools, and adoption insights they need to succeed, while also directly managing the engagement of digital-touch customers through automation, telemetry, and scalable programs
By translating product complexity into simple, actionable guidance, validating adoption, and delivering measurable proof of value, you will help customers of all sizes maximize the potential of Securiti’s Data Command Center
Your work will strengthen retention, expansion, and advocacy across both enterprise and digital-touch segments, while ensuring that every CSM benefits from repeatable, data-driven approaches
Empower CSMs with technical knowledge, demos, playbooks, and ready-to-use materials to drive onboarding, adoption, QBRs, and customer value conversations
Document and share best practices, use cases, and adoption patterns to strengthen the overall CSM team’s effectiveness
Partner with CSMs to identify adoption gaps, troubleshoot technical blockers, and build remediation strategies that ensure customer success
Translate adoption wins into measurable outcomes that support customer advocacy and reference programs
Build and maintain customer health scoring frameworks that consolidate deployment, adoption, and usage KPIs into actionable insights
Manage digital-touch customer segments, ensuring adoption and value realization through scalable engagement models
Design and deliver digital programs (webinars, in-app guides, automated campaigns) that drive retention and expansion
Leverage telemetry, analytics, and automation to proactively identify adoption gaps, usage trends, and opportunities for growth

Our take

As businesses take advantage of data and the cloud, they are increasingly encountering difficulties with managing their compliance, data security and privacy. Aside from operational and ethical concerns, companies are regularly punished with huge fines for failures in this area. Securiti exists to make harnessing data safe, using AI to ensure that information is managed in a way that's secure and compliant.

Securiti is not alone in the data protection market. It has larger AI-powered competitors in OneTrust and Immuta, both able to identify and control at-risk data. However, Securiti's platform is unique in bringing together all controls around data in a single command centre. This solution has found favour with numerous Enterprise customers, including Cisco, Hertz, Dell and CapitalOne.

Securiti has grown swiftly and raised considerable funds over the years. This has allowed it to expand its headcount, develop its product and increase its market share. As concerns surrounding the safe adoption of AI have risen, it has released solutions that specifically target these concerns. This shows that it can keep pace with evolving market needs.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

57% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 3 rounds)

Oct 2022

$75m

SERIES C

Jan 2020

$50m

SERIES B

Total funding: $156m

Company HQ

Cypress, San Jose, CA

Leadership

Rehan Jalil

(President & CEO)

Venture Advisor at Mayfield Fund, and former Board Member at Common Sense Media. Previously SVP and GM of Cloud Security at Symantec, and CEO of Elastica.

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