Platform Delivery Lead, EvolutionIQ
AI / Insurtech
Equity available
More information about location
AI for insurance carriers
Job no longer available
AI for insurance carriers
101-200 employees
Job no longer available
Equity available
More information about location
101-200 employees
Company mission
To transform the insurance industry through a partnership between AI and human experts, ultimately making it more fair and affordable for everyone.
Role
Who you are
- Strong ability to balance client needs with client budget and capacity constraints
- Experience planning and leading complex, vertical SaaS deliveries from pre-sales to growth lifecycle stages for scaling solutions
- Proven success driving transformational change management at an enterprise organization
- Track record of consistently delivering exceptional client experiences in a fast paced, high growth environment
- An analytical mindset with experience using data-driven insights to inform decision-making processes across multiple client stakeholder segments
- Able to project manage cross-functional initiatives across agile and high performing product and engineering teams
- An empathetic and humble approach to working collaboratively across multiple functions within an organization
- Excellent communication, presentation and interpersonal skills
- Previous experience in insurance and healthcare is not required but an awesome bonus
What the job involves
- The Platform Delivery Lead will be responsible for leading and developing the product implementation and change management strategies for EIQ’s AI Claims Guidance solutions for Enterprise clients
- You will leverage your deep product, operations strategy and change management expertise to partner with our Sales, Client Services and Product teams to deliver effective product implementation support, change management best practices and data analytics to lead clients towards successful business outcomes
- You will operate as the subject matter expert across Claims Guidance and Claims Operations for Disability product modules for both clients and cross-functional teams to help ensure EIQ can continuously develop and deliver effective AI powered claims guidance solutions
- This role reports to the Director of Platform Solutions but will be initially trained by our Product Management and Client Services leads
- Shape the client experience from data onboarding through implementation and post deployment ramp up and adoption to ensure clients are able to harness the full power of EIQ’s AI Guidance Platform
- Provide Product Expert guidance and insights to clients while establishing a strategic and actionable Voice of Customer program for your designated module(s)
- Create custom roadmaps to drive client conversions from pilot to production agreements that drive towards high growth renewal and expansion opportunities
- Partner with Sales and Product Managers to provide expert delivery guidance to prospects and clients including configuration best practices, technical issue resolutions and client stakeholder management across the c-suite executives to frontline workers
- Partner with Client Strategy and Analytics to support EIQ’s data driven approach to implementing change management best practices and operational excellence
- Serve as a trusted advisor to client executive teams as they expand to a full production roll out across multiple teams across their organization
- Build systems and processes that continuously improve our operating and delivery model
- Oversee and provide expertise in the development and implementation of initiatives to improve client satisfaction, retention and expansion
- Effectively communicate complex product intricacies and requirements to both technical and non-technical stakeholders
- Partner with the Technical Engagement team to better scale and uplevel end to end implementation cycles by product module
- Collaborate with Product and Client Services in the GTM planning for new solutions and features
Our take
EvolutionIQ is a data-driven claim guidance platform for insurance providers. Its products combine structured and unstructured claim data with external third party data to provide powerful claim guidance, in an attempt to modernize the claims operations process.
The company's offering is certainly an attractive one for businesses handling large volumes of these claims - the solutions aim to help insurance providers detect and prevent fraud without impacting their productivity and customer experience. Historically, the insurance industry has had access to vast amounts of data without optimizing how they use it. EvolutionIQ's machine learning algorithms harness the learnings from every data point, allowing for much more well-informed, actionable insights.
Competition is steep among AI insurance firms, and EvolutionIQ counts rivals such as CCC Intelligent Solutions and Riskcovry in this space. However, the market size is huge and ripe for disruption. With a valuation of more than $200 million following a successful VC funding round, EvolutionIQ is focused on the further development of its product and international expansion as it hopes to capture a larger slice of this $10 billion market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2024
$20.2m
LATE VC
Jun 2023
$10.3m
LATE VC
Total funding: $60.4m
Company benefits
- Premium Medical Insurance Plan – Empire Blue Cross Blue Shield Medical insurance
- 401K with employer matching
- Dental Coverage – Principal Financial
- Life insurance / ACDC coverage – Reliance Standard
- Vision – Reliance Standard
- Short Term and Long Term Disability – Unum
- Employee stock option plan
- $500 to get you started setting up your home office and $200 every year for upgrades after that
Company values
- Make complex things simple
- Make business strong
- Create more value
- Make Data-Driven Decisions
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Tomas Vykruta
(CEO)Has founded a number of companies including Electrolab Inc, and was a Senior Software Development Engineer at Microsoft ATG. Joined Waymo's Machine Learning wing, and then worked as a Staff Engineer at Google. Is currently one of Google's Developer Experts.
Michael Saltzman
(COO)Studied Engineering and Economics at Dartmouth, and obtained an MBA from Stanford. Co-founded Roomie Rentals while still a student, and then joined Bridgewater Associates as an Investment Associate.
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