Client Success Manager, CompStak
$75-100k
+ Commmission
3 days a week in office (Manhattan, New York)
Commercial real estate data platform
Open for applications
Commercial real estate data platform
101-200 employees
Open for applications
$75-100k
+ Commmission
3 days a week in office (Manhattan, New York)
101-200 employees
Company mission
To revolutionize the commercial real estate industry by bringing transparency to clients.
Role
Who you are
- 3+ years’ experience in Account Management or SaaS Customer Success roles
- A verifiable track record of data driven customer retention and growth through passionate customer service
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to manage multiple priorities while maintaining strict attention to details
- Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Familiarity with the commercial real estate industry
- Working knowledge of Salesforce.com
- Undergraduate degree (BA/BS)
- Ability to leverage your creativity, intellect, and results-oriented attitude to advance CompStak’s vision for the future
What the job involves
- We are looking for a passionate, results-oriented individual to join our team as a Client Success Manager. At CompStak, our mission is to revolutionize the commercial real estate industry by bringing transparency to our clients. Our Client Success team sits at the heart of this mission
- The Client Success Manager is a critical customer-facing role which provides daily support, guidance, and growth opportunities to our customers
- As a CSM, you will facilitate exceptional experiences and sustained value for CompStak customers by cultivating a relationship as their trusted advisor and advocate based on proactive account management, promoting customer satisfaction, and upsell/cross-sell/renewal of CompStak products and services
- Proactively manage a territory of assigned CompStak customers to deliver consistent value across the entire customer lifecycle
- Manage the onboarding of new customers; Coordinate and deliver basic and advanced training, while advising customers on best practices
- Gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio
- Resolve customer issues, collaborate with other CompStak teams; approach all situations with curiosity and creativity
- Build strong customer relationships by maintaining high levels of engagement and communication; lead business reviews based on account segmentation
- Perform data-driven account performance planning and analysis based on customer usage and needs to prioritize opportunity and risk
- Consistently renew and expand customer contracts, meeting and exceeding personal and team goals
- Drive customer advocacy in the form of references, referrals, and case studies
- Actively participate in the evolution of CompStak; serve as the voice of the customer by prioritizing feature requests and platform improvements and insist on excellence in our own Client Success initiatives
- Contribute towards the development of a strong team environment by upholding high work standards
- Go the extra mile to ensure our customers are successful!
Our take
When it comes to renting commercial property and office spaces, many businesses face a lack of pricing transparency. CompStak leverages world-class commercial real estate data to solve this problem.
CompStack has enjoyed considerable success by marketing its data, which gives users a more reliable idea of commercial property values, to landlords, real estate agents and tenants alike. CompStack has also benefited from being one of the first wave of proptech companies that appeared in the 2010s. Since then it has become an established force in the market, with clients including Allianz and PwC.
The company has substantial funding behind it, which is clear proof that the it has maintained its solid footing in the proptech market. To stay ahead of emerging competitors, it will be essential for the company to leverage this money to drive further innovation and continue building on its success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$50m
SERIES C
May 2019
$12m
SERIES B
Total funding: $98.3m
Company HQ
Chelsea, New York, NY
Leadership
Michael Mandel
(Co-Founder & CEO)Previously worked as New York Metro Leader at Grubb & Ellis, and has seen a TechStars mentor since 2016.
Vadim Belobrovka
(Co-Founder & CTO)Previously worked as a Tech Team Lead at UBS, and as a Software Engineer at Corbin Capital Partners. Then joined CRT Capital Group as Senior Software Engineer.
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