Director of Business Operations, Talkiatry
Marketing Strategy & Growth
$185-205k
+ Up to a 15% performance bonus, depending on experience
2 days a week in office (Manhattan, NY)
Personalized mental healthcare provider
Be an early applicant
Personalized mental healthcare provider
201-500 employees
Be an early applicant
$185-205k
+ Up to a 15% performance bonus, depending on experience
2 days a week in office (Manhattan, NY)
201-500 employees
Company mission
To transform psychiatry with accessible, human, and responsible care.
Role
Who you are
- We are seeking a candidate who thrives in fast paced environments, enjoys solving ambiguous problems, and thrives in cross-functional work
- 8+ years of experience with time spent in Business Operations, Marketing Strategy, Management Consulting, Investment Banking, Product Management or GTM
- 3+ years experience managing and developing high performance teams
- 1+ year experience in business insights and intelligence, with familiarity in developing solutions using advanced data visualization tools and languages, including R, SAS, SQL, Python, Excel, Tableau, MicroStrategy, or PowerBI
- Understanding of core Marketing functions, technologies, channels, and digital growth funnel
- Previous experience leading cross-functional teams in solving complex business or marketing problems
- Expertise in transforming large datasets into insights, folding in business context even when it’s unfamiliar to you at first
- Exceptional presentation and communication skills to convey the usefulness of insights, reports and analysis to internal and external stakeholders who are unfamiliar with data and analytics
- Understanding of industry trends in emerging technology and analytics
- Preferred experience in healthcare data, including clinical quality measures
What the job involves
- We are seeking a talented business leader reporting to the Chief Marketing Officer who can operate at the intersection of marketing, strategy, growth, analytics, and operations who will stand up and develop our newly formed Marketing Strategy team
- As a player-coach, you will build and develop a high output team with the potential to transform the way we think about the company’s marketing and growth strategy, connect patients to quality mental health care, and drive efficient growth
- As Director, Marketing Strategy and Growth, you will work on high impact marketing opportunities, own key strategic initiatives end to end, rethink, redesign solutions and key processes, and uplevel our strategic thinking grounded by data driven insights
- There are two core components of the team: (1) Improve efficiency at scale in how we connect patients to Talkiatry’s Doctors, Therapists and Nurse Practitioners. Healthcare is a complex marketplace operation that involves balancing seasonal demand with new provider starts, state and local licensing, marketing campaigns, and optimizing the new patient funnel
- (2) You will leverage our existing data infrastructure to develop true business intelligence for our Marketing team. Marketing leaders will depend on you to upgrade our operational performance reporting, understand, size and then drive business opportunities, and spin up tools and ad hoc analyses to help everyone work at the top of their potential
- Work with our Chief Marketing Officer to identify blockers and opportunities in current workflows against Talkiatry’s marketing strategy and vision. Convert these opportunities into actionable special projects to improve marketing effectiveness
- Identify and execute on opportunities to improve Talkiatry’s visibility in market including, but not limited to: Improved visibility on insurer websites, reputation management, public clinician directories, reduce likelihood of no-shows, improve replacement rate of cancelled bookings
- Own reporting, planning, dashboarding and overall improve how Marketing uses data to improve effectiveness and efficiency of marketing programs
- Collaborate with our Marketing, Operations, Engineering, and Data Product team to flow data into and out of our enterprise data warehouse
- Use this improved and more automated infrastructure to build out dashboards, individual clinician scorecards, and develop new metrics
- Serve as a strategic advisor as our marketing leaders use these metrics to make real-time decisions and monitor and measure the impact of those decisions
- Grow the team 2-3 months after joining to add a business analyst, marketing campaign analyst, and additional Business Operations individual contributors
Our take
Awareness of the importance of mental health is growing worldwide, with many people seeking psychiatry to improve their mental wellness and quality of life. However, psychiatrist waiting lists and a "one size fits all" approach to mental health often prevent people from receiving the support that they need.
Talkiatry provides a personalized mental health marketplace, matching users with in-house psychiatrists based on preliminary assessment answers. Whilst the company inevitably faces competition from other online psychiatry marketplaces, Talkiatry shows the potential to stand out through its personalized, flexible, and insurance-first approach.
Healthtech is growing in strength, and with various partnerships and substantial funding to its name, Talkiatry is poised for future success. As the company continues to innovate and scale, the future looks bright for this company in the evolving healthcare landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2024
$65m
SERIES C
Jul 2022
$75m
SERIES B
Total funding: $198m
Company benefits
- Flexible location: Work remotely across the US or from our HQ in NYC
- Health insurance 100% covered on day one
- 401(k) match with match
- Generous PTO plus paid holidays
- Paid parental leave
Company HQ
Chelsea, New York, NY
Leadership
Robert Krayn
(Co-Founder & CEO)Experience as an Analyst for BNY Mellon from 2012 to 2013 and Guggenheim Partners from 2013 to 2014. Vice President of MidOcean Partners from 2014 to 2019.
Georgia Gaveras
(Co-Founder & Chief Medical Officer)Previously the Director of the Comprehensive Psychiatric Emergency Program at NYC Health + Hospitals. They were also an Attending Psychiatrist at Cohen Children's Medical Center and spent 10 years at Mount Sinai Health System as an Attending Psychiatrist and Director.
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