Enterprise Implementation Manager, Unite Us
$100-125k
More information about location
Software to address the social determinants of health
Be an early applicant
Software to address the social determinants of health
201-500 employees
Be an early applicant
$100-125k
More information about location
201-500 employees
Company mission
To redefine the way health is delivered across communities.
Role
Who you are
- The Implementation Manager is a detail-oriented or execution-focused individual with strong project management, customer management, and communication skills
- They must have the ability to think on their feet and demonstrate expertise in executing a best-in-class implementation process
- This role requires a process- and solutions-oriented mindset with the ability to drive operational efficiencies and decrease time to value for our customers
- Proven implementation and project management skills
- 3+ years of experience in a business, technology, consulting, public health, or social services environment
- Experience building strong relationships and delivering customer-centric solutions
- Demonstrated ability to be consultative and manage multiple customers and projects at once. You show your resourcefulness by finding creative ways to execute, even when there’s not a predetermined path to follow
- Excellent communication and presentation skills – you’re an active listener who can break down complex ideas and tailor a message to a specific audience
- Demonstrated ability to be both organized and agile – you are able to keep projects running smoothly and efficiently, but you know how to pivot when things don’t go as planned
- Experience analyzing data to pull out insights, tell a story, and drive action
- Experience learning new tools and software; preferred experience with Jira, Salesforce, and Google Suite
What the job involves
- The Enterprise Implementation Manager will primarily support our remote implementation model
- This role will also occasionally support our Enterprise Services Delivery model, which focuses on temporarily embedding Unite Us team members in the early stages of partnership with customers who have significant business impact to provide expedited delivery and early ROI
- The Implementation Manager will work with key stakeholders, both internally and externally, to proactively assess customer workflows and system adoption and consult with the customer to celebrate successes
- This role includes a willingness to travel occasionally for customer needs, proven experience in managing customer relationships, and an ability to proactively identify risks and respond appropriately to rapidly changing situations
- Implementation Managers are strong collaborators and work across departments and teams to ensure a seamless delivery of our solutions
- Lead small- to large-scale implementations from end-to-end, acting as both the project manager and the customer point of contact during the implementation, including leading customer meetings, conducting workflow assessments, planning and executing configurations, and overseeing go-live support
- Manage the successful delivery of all contracted solutions, ensuring cross-team dependencies are identified and completed in a timely manner, confirming that internal specialized teams have the information needed to complete assigned deliverables
- Manage and scope customer collateral needs such as training plans, client-specific workflow documentation, and marketing collateral
- Guide customers through project plan development and execution of a Coordinated Care Network
- Develop relationships with program or day-to-day stakeholders, community partners, service providers, and other stakeholders in the health and human services space to launch coordinated care networks
- Plan, manage, and monitor projects for customers with varying complexities
- Lead standard technical implementations, such as SAML SSO
- Maintain accuracy of all internal systems to warrant effective management of project pipeline and project resources
Our take
Unite Us is a technology company building a coordinated care network of health and social service providers in the US. Providers across sectors can send and receive electronic referrals, track every person's total health journey, and report on tangible outcomes across a range of services. This social care infrastructure helps communities transform their ability to work together and measure impact at scale.
Unite Us' software improves coordination, tracks outcomes, and helps standardize data sharing between payers, providers, government services, and social services. It works with healthcare organizations across the country including Kaiser Permanente, CyncHealth and the state of North Carolina, for example.
Recent acquisitions made by Unite Us, such as Staple Health, Carrot Health and NowPow are allowing the company to continue to reduce inequities at structural, community, and institutional levels, and improve access to healthcare for US communities through the use of its operational software.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Sep 2022
$0.3m
GRANT
Nov 2021
$185m
LATE VC
Total funding: $380.6m
Company benefits
- Medical, Dental, and Vision: We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
- Wellness: Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.
- Flexible Time Off: Take what you need, including volunteer days and mental health days. We also offer 16 paid, company-wide holidays.
- Caregiver Resources: We provide help finding elder care as well as childhood daycare programs.
- Paid Parental Leave: Adoptive parents are included.
- Employee Resource Groups: Join our ERGs to connect and engage with colleagues, like Military Veterans
- Spending Accounts: We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
- 401(k) + Employer Match: Enjoy matching and immediate vesting.
- Financial Planning: Receive access to a digital financial planning experience.
- Company-Sponsored Life and AD&D
- Short-Term Disability
- Accident Insurance
- Supplemental Life & AD&D
- Pet Insurance
Company HQ
Tribeca, New York, NY
Leadership
Taylor Justice
(Co-Founder & CEO)Taylor previously co-founded HigherEchelon where they served as a Partner for nearly 6 years. Prior to that, they were a Sales Engineer at JDSU and an Account Executive at CCS Medical. They also spent some time in the US Army as an Infantry Officer.
Apollinaire Amondji
(CFO)Apollinaire joined Unite Us in 2022 as a VP of Financial Planning & Analysis, they then moved into the role of Senior VP of Finance later that same year before becoming the CFO in 2023. Prior to Unite Us, they spent 10 years at Oracle and 14 years at Bull.
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