Manager of Law Enforcement Response Team, xAI

• MA/MS Degree or equivalent in business, criminal justice, political science, law, international relations, or related field
• 10+ years in law enforcement response, trust and safety, compliance, or legal background
• 5+ years managing people, including global/distributed teams
• Fluent in written and spoken English; excellent judgment, strategic thinking, and detail-orientation
• Experience with legal request processing, scaling operations, and policy development
• Exceptional communication, writing, and analytical skills; passion for privacy and expression
• Perseverance, grit; ability to work through ambiguity
• Availability to be on-call, including over weekends
• Skilled in systems, software (e.g., Google Suite, data tools); must pass background check
• Extensive experience in law enforcement response or legal operations, including user information requests and high-volume case management
• Proven people management track record, focusing on mentoring and retaining diverse global talent
• Strong business acumen, strategic thinking, and collaborative mindset
• Familiarity with global regulations, privacy laws, and legal-policy intersections on social media
• Data analysis experience using tools like Excel, Google Sheets, or Tableau

Desirable

• As the Manager of the Law Enforcement Response Team, you will lead a diverse, global team in processing sensitive legal requests from start to finish, including document intake, processing, and follow-up
• You will drive strategic initiatives to enhance efficiency, ensure compliance with evolving regulations, and foster a collaborative environment
• Experience in leading law enforcement response operations, managing global teams, and optimizing workflows is essential. You will ensure accurate, efficient processing while mentoring and promoting accountability and innovation
• Lead complex projects that impact organizational performance, aligning with priorities to set goals and optimize results
• Maintain knowledge of regulations, policies, and procedures; speak to regulatory bodies or auditors on workflows and operations
• Strengthen the team via hiring, development plans, and growth opportunities
• Adapt to high-demand changes, delegate effectively, stay calm under pressure, and motivate the team
• Assess team needs in a dynamic legal landscape, emphasizing user protection, transparency, policy development, scaling, and distributed collaboration via electronic tools
• Communicate with internal stakeholders like Safety Leadership and Counsel on operations; update team on company changes
• Analyze team performance with data visualizations and feedback; drive global QA strategy and consistency
• Propose process improvements based on trends, owning segments for operational efficiency
• Support sensitive escalations, answer policy questions, interpret metrics, and improve processes cross-functionally
• Join on-call rotations for emergencies, addressing sensitive content (e.g., exploitation, violence) maturely
• You may represent the company externally, such as in witness testimony or law enforcement interactions
• Drive AI Automation: Collaborate with product engineering and data science teams to implement AI-based tools for case management, optimizing workflows and reducing manual workloads