Senior Customer Success Manager, Onapsis
EMEA
+ Incentive compensation
SAP cybersecurity platform
Be an early applicant
SAP cybersecurity platform
201-500 employees
Be an early applicant
+ Incentive compensation
201-500 employees
Company mission
To safeguard what truly matters - the business-critical applications that run our global economy.
Role
Who you are
- 7+ years experience in customer success at an on-premise/SaaS company
- Demonstrated ability to maintain high retention across a complex portfolio
- ERP experience (SAP, Oracle) and strong vulnerability management knowledge
- Experience manager customer success and sales processes using CRM software desired
- Fluency in German is required
What the job involves
- You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals
- Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts
- Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI
- Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments
- Expansion: Identify and assess expansion opportunities based on customer business objectives
- Key Capabilities:
- Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios
- Value Justification: Quantify cost savings and develop compelling value propositions
- Executive Advocacy: Build exceptional loyalty through executive-level advocacy
Our take
Many organizations rely on SAP systems to run critical business functions like finance and operations, but these systems are increasingly targeted by cyberattacks. Recent waves of serious vulnerabilities and zero-day threats have made the risk even greater. At the same time, security responsibilities are often split across different teams, making it difficult to get a clear picture of threats. So, as companies adopt cloud and AI technologies, this complexity (and potential exposure) continues to grow.
Onapsis focuses on securing SAP environments by helping organizations identify risks, prevent breaches, and respond quickly to threats. Its platform brings together security and SAP data to provide better insights. New capabilities like its Agentic Gateway uses AI to let teams ask simple questions about their security and even generate response plans, making it easier for different teams to work together to take action.
The company is currently expanding its leadership team, building partnerships with major technology partners, and investing more into its AI-driven innovation. As cyber threats evolve and businesses rely more and more on automation, Onapsis is likely to play a very important role in helping organizations protect their most critical systems.
Steph
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2020
$55m
SERIES D
Apr 2018
$31m
SERIES C
Total funding: $115.6m
Company benefits
- Comprehensive health plans
- Competitive compensation packages
- Flexible work and time off schedule
- 401K
- Extensive learning and career development programs
- Generous parental and family leave
Company HQ
Financial District, Boston, MA
Leadership
Juan Perez-Etchegoyen
(Co-Founder & CTO)Prior to co-founding Onapsis in 2010, Juan spent 5 years at Cybsec as a Senior Information Security Consultant.
Mariano Nunez
(Co-Founder & CEO)Mariano began his career as a Cybersecurity Researcher, he was the first to publicly present on cybersecurity risks affecting SAP platforms and how to mitigate them. He also developed the first open source ERP penetration testing framework.
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